Samantha Schraer Email & Phone Number

Cincinnati, Ohio, United States

• Making outbound telephone calls following up with all leads to generate new business • Utilizing Crown’s Customer Relationship Management System to log, track and record sales results • Balancing independent and collaborative work throughout the workday • 98% overall chat satisfaction rating and a consistent top performer in the department • Distribute sales lead from technicians and shared inbox to members on the team • Pre-qualify customers through inquiries and assign to appropriate salesperson or department

• Responsible for helping customers look for books and apparel in the store • Fulfill mail orders and online apparel requests • Maintain a clean work environment by organizing sales floor and stock rooms

Mason, Ohio

• Manage Planet Snoopy which includes 4 games and approximately 20 associates • Ensure my area achieves an increase in profit compared to prior year • Guarantee proper department staffing including 7 areas, 30 games, and 30 to 50 associates • Efficiently train recently promoted management on daily operations • Lead in the decision and ordering of department apparel and embroidery

Cincinnati Area, Ky

• Supervised 20 associates with their daily game operation• Handled guest relations and communication between my associates and park visitors• Operated one of the 4 skill games in the area using soft skills to increase revenue • Maintained high profit for 4 games• Managed inventory of 45 unique styled prizes in the games area

Cincinnati Area, Ky

• Engaged with customers playing games while utilizing soft skills to increase revenue• Operated game, assisted with guests, maintained a clean station, followed safety procedures • Handled cash and other forms of payment • Addressed point of sales on department registers