Samantha Selig Pmp® Email & Phone Number

Boston, Ma, Us

Leading a team of 14 individual project managers managing A/V, broadcast and post-production integration projects ranging from $25k-$10 million. Set process and procedure for project sizing, PMO roles and responsibilities and created a document repository including internal and external kickoff forms, project management templates and retrospectives.

Greater Boston

Freelance project management professional available for consulting on PMO design, best practices, strategic initiative planning etc. Predictive (waterfall) and Agile experience.

Project lead for global campaigns, events and pipeline initiatives insides the Marketing team. Organized the SteerCo for Mimecast's annual SecOps event, resulting in 6,000 registrations against a goal of 3,000. Highly sought after mentor for the Northeastern Co-op program.

Lexington, Massachusetts, United States

Senior Program Manager in Marketing, responsible for driving cross-functional Digital Transformation project including migration from Episerver to SiteCore.Lead PM for one of the three strategic growth imperatives inside the global PMO, Transaction Machine. Our goal is to work across SMB and channel globally to create a frictionless engagement both internally and externally through workflows, systems and processes.Business owner for Monday.com global rollout with Marketing.

Lexington, Massachusetts, United States

Help bring product launches to market for DMARC, Brand Exploit Protect (formerly Segasec) and other amazing products. Drive company top fiscal initiatives around transformation of digital experience for prospects, customers and partners. Program manage the building of comprehensive pricing and packaging offers to represent a robust security and cyber resilience product portfolio, uncover customer pain and offer solutions and services to meet customer business needs.

Lexington, Massachusetts

Actively involved in project management from due diligence through implementation in all M&As to date (Ataata, Solebit, Simply Migrate, DMARC, Segasec, Message Control). Act as the liaison between multiple stakeholders and departments during cross-functional engagements.Co-managed the global Sales migration from NetSuite to Salesforce. Ensuring the successful delivery of Salesforce Community and Knowledge Base for 350 users in Customer Operations and over 40,000 customers.Creator of "Project Management for Non- Project Managers" - a course designed to give the perfect introduction to the world of project management for anyone in any division of the business.

Lexington, Massachusetts

Work with Customer Operations leadership to create and roll-out instrumental programs such as Legendary Customer Success updates (implementation and support offers to suit every vertical and size of customer in our portfolio); as well as industry standard support programs like executive sponsorship for Enterprise account. LCS has generated $25 million in revenue with an 85% customer penetration rate as of December 2019.Handle M&A efforts from Customer Operations; ensuring the customer experience is at the forefront at all times.

Remote

*Manage all elements of assigned projects from inception to completion for large financial institutions. Daily tasks include SOW review with sales and solutions, product versioning and compatibility assurance with product management, procurement through finance, scheduling of PS resources, and acceptance of end solution, ensuring adherence to budget, schedule and contract requirements. *Provide management to 10 team members regarding scheduling, training and resource allocation*Work directly with eDiscovery and Supervision experts to provide customers with workflow consultation and best practice knowledge when moving into an Actiance solution*Serve as primary contact for both the customer and all internal parties providing status updates, ensuring expenses and timecards are adhered to and ensuring project lifecycle is completed in a timely and effective manner*Act as the senior program leader for the ͞Get to Green͟ program, whereby ensuring any customers with outstanding PS or CS issues are moved from red/amber to green in a suitable timeframe and providing all account updates to the executive staff on a weekly basis.

Burlington, Ma

Project Manager for a 2 million dollar quarterly portfolio of commissioning, consulting and training engagements for a multi-faceted group of customers within the media enterprise space. Resource Manager for America's PMO. Day to day operations include: Issue and risk management Resource management of 50 full-time employees and contractors in the America's Project planning and timeline adherance Expense and timecard approval Project status and communication Stakeholder communications Senior management briefings Project transition to Customer Care PMO in-take and in-project support and transitions

Burlington, Ma

• Manage customer issues and drive to resolution via cross functional collaboration and prioritization of open cases, ensuring timely delivery of high-quality 2nd and 3rd level technical support. Assess customer satisfaction and quality of working environment to determine if on-site support is necessary.• Maintain detailed knowledge and records of customer configurations and workflows, including the entire suite of Avid products as well as 3rd party implemented solutions.• Prevent catastrophic events by analyzing product quality, identifying at-risk operational workflows, advising on configuration and software changes, and certifying standard disaster recovery measures.• Coordinate with Professional Services and Sales on site upgrades and installs, ensuring successful handoff of completed projects to Customer Success.• Set customer expectations and alleviate customer pain through clear and frequent communication and customer site visits – both planned and for emergency management. Host regular customer meetings to discussion open issues and upcoming projects, and build strong customer relationships.• Compile case-driven metrics to evaluate trends, gauge customer satisfaction, and predict future needs.• Provide management-level support of fellow teammates when manager is absent. Run meetings, coordinate out-time, and secure internal resources to overcome roadblocks.

Manage complex post-production workflows (including stereoscopic, RED and 2K/4K) for prestigious clients worldwide, as part of senior technical support role. Establish relationships between engineering, marketing, and industry experts (such as Michael Phillips, Solutions Manager) to ensure the highest level of knowledge and service is relayed to customers.Maintain direct communication with high-profile finishing clients on a regular basis to ensure the stability and functionality of their site 24/7. Mentor and train other members of senior-level support team in both interpersonal relationships with high-end clients, as well as state-of-the-art industry processes and technical workflows.Revamp the DS 400 ACSR courseware to include all advancements in hardware, software and evolving client workflows and teach the course, certifying future DS ACSR’s.DS ACI for ACSR course - certified 20 people in DS with an average grade of 90 on the exam.

Provided outstanding technical support for Media Composer Adrenaline and Meridien clients in both small post-production and large news environments. Participated in onsite upgrades for clients with complex non-linear workflows, including ESPNTaught several detailed classes to coworkers on in-depth editing subjects (such as 24P) as well as internal best practices (such as maintaining the customer portal). Named Employee of the Quarter (July-Sept 2004 and Jan-Mar 2005) among a team of more than 60 support technicians through committed customer serviceFacilitated technical support issues and part requests for world-wide customers through both phones calls and emails.Co‐managed Avid Download Center database to ensure customers 24/7 access to applicable software and hardware.Maintained the registration database and dongle updater distribution for Xpress DV and Xpress Pro clients.

Acted as the DI Coordinator for an up and coming film entitled “Jack in the Box” written and directed by Michael Phillips. Primary objectives include organizing all reels, making the conversion of files from MXF to DPX inside DS and setting up the delivery of DPX files to the color-correction house.