Samantha Serrato Email & Phone Number

Manages an average population of 300 active students. Presents comprehensive welcome orientations via Zoom to answer questions and prepare students for class. Proactively and reactively provides outreach to students via phone/text/email regarding attendance, grades, and missed assignments. Utilizes various coaching techniques to assist students in setting educational goals that result in higher retention and graduation rates.

United States

Provided administrative and project support to the Student Services team in various functions. Thoroughly reviewed student inquiries and questions via text, voice to voice, and email, providing encouragement and support to complete program requirements and escalating concerns to the appropriate channel.Created and managed reports for compliance and reconciliation of student cohorts. Maintained and updated training resources and materials.

Channahon, Illinois, United States

Utilizes customer service skills to answer phone calls and emails in a high-volume environment in a timely manner. Coordinates scheduling of unloading and loading appointments to meet the needs of the client and the organization. Accurately logs and files customer information using the alpha-numeric filing system.

Joliet, Illinois, United States

Responded to a variety of communication via phone calls and emails in a timely manner. Tracked and filed customer information using company guidelines and best practices. Utilized and maintained spreadsheets for tracking and billing purposes.

Minooka, Illinois, United States

Managed front desk responsibilities including answering phone calls and responding to emails while simultaneously checking clients in and out of their appointments. Upsold product and assisted in cosmetic and medical duties for patients.

Bolingbrook, Illinois, United States

Supervised a small team of 5 employees ensuring the highest standards of pet care were delivered. Broke down and built marketing resets per company standards, stocked shelves, and upsold product. Answered phones and booked appointments for clients. Assisted in bathing animals per client specifications and company regulations during peak times.

Joliet, Illinois, United States

Supervised a small team of 5 employees delegating tasks and ensuring company standards and sales metrics were met or exceeded. Received and recorded inventory, performed marketing resets, and stocked shelves.

Associate'S Degree, In Progress

High School Diploma