-Founder of SSS Holdings Management Consultant Services providing assistance to small business owners to reach their full potential with solutions to developing human capital, creating a company philosophy, streamlining HR, recruiting, and payroll services.-Maximizing Potential by creating brand equity, managing marketing campaigns and digital presence-Ensuring adherence to federal, state, and local laws and regulations-Streamlining CRM, Sales, inventory, and accounting systems-Assisting in contract negotiation with vendors, and multiple distribution channels while also helping manage vertical and horizontal conflict-Maximizing Community Outreach and Collaboration-Providing financial analysis projections and budgeting -Writing business plans for Start-ups-Educating and Officiating government contracts-Fundraising support for nonprofits-Offering General Counsel to Grassroots organizations-Developing training policies and company procedures-Expert knowledge of interpreting industry regulations and policy changes to prepare companies for operational changes

Assistant Manager and Marketing Manager duties included hiring, training, retention, office management, operations management, community engagement, local marketing, event coordination, file auditing, labor management and scheduling for 3/4 departments, invoicing and liquor safety training, responsible for customer service advocacy and recovery, customer relations, daily P&L reporting, weekly employee performance reviews.

Served as Dual Department Manager of Concierge & Run/Bus Team as well as Events/Marketing Manager for the new Coastland Mall Location in Naples, FL. Served as Marketing Manager in charge of scheduling and overseeing catering and private events as well as creating sponsorships within the community to build the reputation of our company being a new brand in Naples, FL. Served as Training Manager responsible for coaching and adhering to operational standards and the cultural philosophy of our company, as well as creating and organizing step-by-step guides and resources to maximize training and developmentHelped open the Coastland Location which was recognized as the “Most Successful Grand Opening in our Company to dateHeld weekly one-on-ones with each member of my departments using an in-depth grading system as an incentive to assess individual strengths, areas of opportunity, and plans of improvement for each individual, evaluating their goals and progress leading to substantial overall improvements in hourly staff

Licensed Loan Expert and Credit Counselor serving as Chief Marketing Officer responsible for Mortgage Brokering, Loan Origination, Loan Production and Processing, Advertising, Brand Strategy, Content Creation Management and Production, Internet Marketing Specialization, SEO operations, Email Operations, Marketing Analysis, Public Relations, Directing Communication, Affiliate Marketing and Co-Branding, Engagement CoordinationNMLS#2034588LO#77272

Served as General Manager of 1/11 stores in the Gary Brackett Restaurant GroupRetrained and Developed Assistant Managers on their approach with team members to change the store’s standards and DNA. Trained a brand new Kitchen Manager to learn our P&L and evaluate his costs as well as implemented a Monthly Declining Budget and ordering Pars to help him along the wayImplemented a new training and development program and turned a collection of videos into an interactive experience for the new hire to ensure better retention of informationWithin six months, I increased the Controllable Profit from (-2)-3% on average to 18% by implementing measures and systems as well as employment incentives learned and improved upon from previous employment.Implemented a Disciplinary Points System to combat negative behaviors and habits developed and exhibited by employees through silent acceptance by previous management leading to exemplary turnover and vast improvement in cultureImplemented an in-depth grading system for my FOH manager to introduce to staff as a rewards program and incentive to improve overall performance for each individualHeld weekly non-negotiable manager meetings to go over our numbers and where we stood as a team, encouraging open and honest feedback by leading a “Solutions Focused” conversation which gave each manager a chance to give and receive feedbackHeld monthly one-on-ones with each manager to go over individual strengths, areas of opportunity, and plans of improvement, evaluating their goals and progress leading to amazing improvements from each Manager and a feeling of inclusion leading to a United Front from my Management Team

Served as Front of House/Bar Manager as well as Training Manager in charge of all BLW, hourly scheduling, and new hire training procedures.Staffed the Restaurant with twenty-seven new hires during a dier time of an understaffed high volume establishment going into holiday season with retention of 22/27 after 90 days, and 29/40 after 6 months.Decreased BLW COGs from 38% to 33% in six months, and to 25% after nine months through re-training, rescheduling, and replacing bartenders based on a comprehensive sales reward system, as well as reorganizing product and order sheets and communicating with neighbor stores to combine orders to meet necessary minimums instead of buying additional bulk product sitting on shelves.Designed and incorporated a Martini Night where each bartender had a drink named after them (The Amber Slammer, The Danny-Banany Split, Brittany on the Beach) to rid excess alcohol, boost employee morale, involvement, and pride, and practice up-sellingHelped roll-out and implement the first ever in-house delivery program in lieu of using 3rd Party companies to ensure brand qualityHelped reduce maintenance costs by renegotiating and signing new contracts using my network of professional vendorsDesigned and Implemented monthly FOH contests to increase liquor sales, friendly competition, teamwork, and overall morale of employees to be the “Employer of Choice”Held monthly meetings as 1/9 Managing Partners in Training with MP's and AD's to assist in development of myself as well as other MPIT's and set up new company roll outs, complete assignments such as reading self improvement books, memorizing and better understanding the implementation of company Culture and PhilosophyHeld bi-weekly one on one meetings with Trainers off site to encourage an Open Door Policy and discuss the importance of our Company Culture and Philosophy

Reduced Turnover from 389% to 117% in 6 months by implementing & leading store meetings for open & honest feedback Received National Recognition as a Gold Star Location with a score of 945/1000 on our Bi-Yearly Applebee's Brand Assessment (The Highest Score issued in five years)Increased Comp Sales from -12% to 3.5% in 2018Increased Overall Satisfaction Rating of guests from 67% to 88% in 6 months through hiring and training processes as well as Community EngagementReceived a nationally recognized Corporate Audit in 2018 after the store received four consecutive failing audits in the two years prior.Reputation as an experienced troubleshooter sent to three locations to revive culture and reduce operational costs.

Served 1.5 years as Kitchen Manager where I developed and implemented processes to maintain consistency of product specifications as well as lead the kitchen team in adherence to corporate brand standards.Reduced Labor from 18.7% to 16.2% through revamping labor production and creative schedulingReduced Food Cost from 28% to 22% by revamping our training program of both BOH and FOH staff, organizing and creating a PAR list for ordering, creating menu specials to make the abundant productIncreased controllable profit from 29.5 to 34% in 2017 and maintained increase in 2018Increased sales 10% over LY in spite of three new concepts opening within our golden mile while leading the region in Guest SatisfactionIncreased our ticket times to our company goal of under 14 minutes from 77% to 92% in six months through training, scheduling, incentives, employee feedback, and overall team morale improvementFacilitated training and over sought hiring to adhere to brand standardsHeld bi-weekly 1on1 meetings with all employees to ensure inclusion, boost morale, encourage an open door policyTrained and Promoted seven hourly staff members in my departments to Management

Earned the distinction of being a "Neighborhood Expert" -a group of hourly staff members in charge of training and acclimating new hires into their home locationsWorked directly with Area Director to re-write and revamp outdated training materials as well as produce new formatting and content to follow Corporate Branded Standards for new hiresLearned and Mastered all nine hourly positions in 8 weeks in preparation for Management TrainingReceived 7 Monthly Awards for Best Guest Satisfaction Feedback in our 33 store marketCreated and Maintained BLW order sheets, PAR sheets, and Inventory Count sheets for better communication and organization throughout departmentsMaintained Company Standard of 1.5% Liquor Variance throughout entire 8 months of my Area of ResponsibilityHired and oversaw training of all new staff members Acquired ServSafe Food Safety Certification and scored the highest of all Hourly Staff Members recorded that yearServed as Lead Bartender on the "Roll out Team" in charge of training all GM's and AM's in the Company's Largest Menu & Equipment Change to date.

Volunteer by facilitating and leading therapeutic workshops, providing community resources, and teaching life skills to both at-risk youth, and incarcerated adults.Developed and worked with management to acquire additional funding through local and federal grant programs to further enhance programs for those seeking assistanceMarketed and Sold services by demonstrating our therapeutic services and sessions to local Government Correctional Facilities Wardens and Sheriffs and DirectorsMaintained Follow-Up Records to track recidivism and provide services to ex-inmates and addicts in recovery to provide them with tools to get their lives on track to economic and recovery sustainability

Clerical duties, outreach, content creation for marketing events

Accepted a position at a Women’s Recovery Transitional Housing Facility where I was responsible for counseling and tutoring women throughout re-entry to reduce recidivism in areas such as job placement resume building, and career counseling, financial planning, banking and rebuilding credit, time management, government assistance resources, family reunification planning, permanent housing, GED and continuing education, etc. I facilitated groups on life skills such as self-forgiveness, codependency, self-esteem, trauma, reintegration, healthy coping skills, therapeutic exercises, relationship mediation, anger management, substance abuse, family counseling, parenting, childhood development, etc.Served as the Liaison and peer mediator for the women in the house and the owners of the facilityManaged three ¾ Sober Living Homes by administering drug tests, maintaining rapport with clients, providing personal and professional supportManaged Clerical Responsibilities to maintain State Licensing, Tax, Grants, and Financial Requirements and eligibility maintenanceCoordinated Outreach Events and Fundraising Programs to boost sales and scholarship opportunity for residents as well as officiate contracts for referrals from Government and Private Agencies for clients upon release looking for residential services

Accepted a work study job as the secretary to the Dean of Undergraduate Studies. Responsible for answering phones, directing phone calls, updating the school’s program directory, filing and auditing paperwork while maintaining a 3.0 GPA in the Honor’s College as a condition of employment. Maintained Records and Filing Systems for the office of Undergraduate StudiesHelped with Data Entry into computer databases while upgrading our technological systemsWorked with Microsoft Office to design Pamphlets for a variety of Colleges and Programs the Campus offered