Samantha Silva Email & Phone Number

Mississauga, On, Ca

Toronto, Ontario, Canada

- Support successful project delivery within the IT operations department. Oversee project plans, communications, tasks, milestones, risks, issues, and deliverables. Establish transparent reporting mechanisms for project status, issues, risks, and budget to keep stakeholders well-informed throughout project lifecycle.- Assist with development of yearly SG&A overhead OPEX budget and CAPEX budget for the IT department, along with preparing subsequent quarterly forecasts. Ensure committed… Show more - Support successful project delivery within the IT operations department. Oversee project plans, communications, tasks, milestones, risks, issues, and deliverables. Establish transparent reporting mechanisms for project status, issues, risks, and budget to keep stakeholders well-informed throughout project lifecycle.- Assist with development of yearly SG&A overhead OPEX budget and CAPEX budget for the IT department, along with preparing subsequent quarterly forecasts. Ensure committed spend along with contractual uplifts are captured, incorporate renewal uplift contingencies, forecast license true ups according to headcount estimates and forecast variable support spend using historical trends. Summarize new spend and variability against fiscal year/quarterly period. - Manage the procurement process for IT purchases. Review quotes/SOWs/MSAs, advocate for the integration of our standard legal/finance terms, request necessary compliance documentation and complete accompanying contract approval forms. Compile supporting documentation and submit for cross-functional stakeholder review. Optimize financial operations by validating IT invoices against negotiated contracts, maintain high quality vendor account data and resolving billing discrepancies swiftly. - Manage renewal calendar for software and cybersecurity subscription spend, coordinate renewals discussions with stakeholders at least 90 days in advance in order to reduce operational risks due to service disruptions, contractual penalties and budgetary surprises. - Support monthly financial closing activities to assist finance team with accurate reporting for public disclosure. Review and analyze preliminary monthly journal entries against budget, request accruals and flag accounting discrepancies. Assist FP&A with understanding key drivers against budget and forecast to help support business with strategic decision making. Show less

Brampton, Canada

- Defined workflows and established procedures to facilitate the execution of marketing and sales initiatives across departments to ensure a cohesive and streamlined customer experience. Created referential materials for inter-departmental use such as event calendars, Standard Operating Procedures (SOPs), pricing and promotion matrixes, guest lists, customer service templates, promotion redemption guides and other ad hoc documentation.- Resolved and documented escalated customer service… Show more - Defined workflows and established procedures to facilitate the execution of marketing and sales initiatives across departments to ensure a cohesive and streamlined customer experience. Created referential materials for inter-departmental use such as event calendars, Standard Operating Procedures (SOPs), pricing and promotion matrixes, guest lists, customer service templates, promotion redemption guides and other ad hoc documentation.- Resolved and documented escalated customer service concerns, providing refunds and adjusting processes when required. Monitored and responded to inbound inquiries arriving via social media, general inbox mailboxes and Google Reviews.- Provided administrative support to Group Sales team by: auditing contracts, creating quotes and invoices, maintaining customer lead database, managing event calendar, coordinating event booking details, processing payments, reconciling payment accounts, setting up new affiliate accounts and tracking affiliate program participation.- Managed up to 7 seasonal event staff. Oversaw employee productivity, breaks, time sheets and daily scheduling. - Tracked metrics and KPIs relevant to sales, marketing channel performance and website traffic. Built personalized sales dashboards for managerial staff to easily monitor performance and category targets.- Transformed, standardized, audited and enriched data pulled from various datasets in order to maintain the integrity and quality of our databases.- Analyzed data and delivered weekly/monthly reports to management outlining data-driven highlights and key learnings to support strategic decision making.- Planned and executed e-mail campaigns through Mailchimp and Constant Contact to a list of over 31,000+ subscribers. Managed content calendar and social media channels with a combined following of over 52,000 users. Updated brand website as required using CMS and HTML. Show less

Master Of Science - Ms, Business Administration And Management, General

Master of Science in Business Administration (MScBA) Thesis: Strategic Use of Technology – Diffusion of Web 2.0 Tools

B.A., Economics

Introduction To Databases Certificate, Data Modeling/Warehousing And Database Administration

Online certificate course covering introductory topics in database development, SQL, Oracle & Crystal Reports.