• Quality Assurance Testing • Software testing and reporting inconsistencies• eCommerce Site Testing • Writing Testing Scripts• User Experience Testing• Documentation• Software Improvement Recommendations• Project Management• Automotive and Heavy Duty Industry• Knowledge of ACES/PIES and Data Mapping• Software Training• Data Management• Customer Service

• Managed financial accounts in assisting them with the loan origination and management software.• Developed a task management system using MS Outlook Task Manager specific to my clients for consistent follow-up and managing of work orders.

Please note the short time frame. October 30 - December 9, 2017. Two weeks after starting at Vivint I received notification that I was awarded a full-ride scholarship to attend a web developmentbootcamp in Salt Lake City through Adobe Digital Academy. My bootcamp started 10 days later and I was unable to stay at Vivint. • Job Duties: Organize and request the electrical permits for the state of NewMexico.

• CMCA Certified through Community Association Institute (CAI)• Pioneered the newly created position of Communities Coordinator• Organized and developed systems to manage the homeowner’s associations in the 7 communities that Coleman Homes was currently building homes.• Represent the board of directors for all 7 communities within the Boise, Idaho area• Managed the architectural control committee and organizing the ACC application approval process• Direct the management company who handled the day to day operations of the communities• Review all accounts payable before checks are sent to vendor partners• Assisted in writing the Architectural Design Guidelines• Building relationships with the title company in deeding common lots to their respective Homeowners Associations • Work closely with corporate attorney in editing and updating governing documents such as CC&Rs, Articles of Incorporation and By-Laws for all of the Homeowners Associations.• Community Drives for CC&R/ACC Violations

Sears Billing Disputes SpecialistHome Improvement Account ProcessorSales and Customer Service Representative• Resolve Disputed Transactions for customers.• Process Applications for Sears Home Improvement Accounts.• Answering Customer Service Calls for Sears CITI Card Members and offering sales options.• Team Assistant; TSP; Acting Unit Manager• Sales Coaching and ESAT Coaching• Coach and Develop New Hires• Proven ability in coaching to Peak Performance• Managed the unaccounted time, coaching feedback and quality assurance• Various Miscellaneous Projects for my Manager• Quality Excellence Award – 2nd Quarter, 2013• Global Client Excellence Award - 2013