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Samantha Lebleu Email & Phone Number

Creating Client Centric Cultures • CX CPG Expert, Specializing in Scaling & Restructuring Customer Service Departments at Dr. Dennis Gross Skincare
Location: Houston, Texas, United States 5 work roles 1 school
1 work email found @alenusa.com LinkedIn matched
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Current company
Dr. Dennis Gross Skincare
Role
Creating Client Centric Cultures • CX CPG Expert, Specializing in Scaling & Restructuring Customer Service Departments
Location
Houston, Texas, United States

Who is Samantha Lebleu? Overview

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Quick answer

Samantha Lebleu is listed as Creating Client Centric Cultures • CX CPG Expert, Specializing in Scaling & Restructuring Customer Service Departments at Dr. Dennis Gross Skincare, based in Houston, Texas, United States. AeroLeads shows a work email signal at alenusa.com and a matched LinkedIn profile for Samantha Lebleu.

Samantha Lebleu previously worked as Client Care Manager at Dr. Dennis Gross Skincare and Customer Service Manager at Alen Usa. Samantha Lebleu holds Bachelor Of Arts (Ba), Business Management; Concentration In Human Resources Management from Southeastern Louisiana University.

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Email format at Dr. Dennis Gross Skincare

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{first}.{last}@alenusa.com
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Profile bio

About Samantha Lebleu

People Leader & Customer Service Manager (CSM) with 10 years experience in CPG Customer Service management, specializing in Luxury/Prestige goods and services. Advanced experience scaling and restructuring Customer Service departments and teams. Experienced change agent with rich experience developing and implementing cross- functional initiatives to drive alignment and prioritize a client first culture. Robust Sales and Operations background focused on B2B, DTC and Enterprise Account Management in Luxury/ Prestige Beauty and Skincare, CPG/ E-Commerce. People first leader with a passion for building client connections and internal team bonds. Problem solver with an analytical mindset and a pursuit for continuous improvement. A true obsession for building best-in-class customer centric cultures. 11 years total managerial experience, focused on employee development and retention. Seasoned veteran of building and managing remote/ hybrid teams, having worked either hybrid or fully remote for nearly a decade. BA in Business Management.Core Focus:- Customer Success & Retention- Strategic Planning & Business Development- Leadership & Mentoring

Listed skills include Customer Service, Employee Relations, Management, Human Resources, and 52 others.

Current workplace

Samantha Lebleu's current company

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Dr. Dennis Gross Skincare
Dr. Dennis Gross Skincare
Creating Client Centric Cultures • CX CPG Expert, Specializing in Scaling & Restructuring Customer Service Departments
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5 roles

Samantha Lebleu work experience

A career timeline built from the work history available for this profile.

Client Care Manager

Current
Dr. Dennis Gross Skincare

New York, US

Scaled and restructured Client Care department. Designed Omni-channel support system utilizing Kustomer and AirCall, integrating the latest SaaS & CRM platforms for 360 client master data management. Relaunched Client Care FAQ hub for dot com; Added 60+ new help topics and owned all copy-writing. Write and maintain Terms and Conditions for all active.

Sep 2021 - Present

Customer Service Manager

Alen Usa

Houston, Texas, US

  • Lead, Scale and Restructure Customer Service Department
  • Create and publish SOP’s and develop cross-training program
  • Interview, hire and train new employees through effective work from home onboarding
  • Improve day-to-day operations with international export team and CPG manufacturing team
  • Work cross functionally to improve customer satisfaction, OTIF service levels, scorecard/compliance
  • Evaluate 3rd party platforms and SaaS vendors to improve master data management/ centralized internal data
Oct 2020 - Sep 2021

Customer Service Manager

Freshpoint, Inc.

Houston, Texas, US

  • Interview, train and drive staff of 4 internal groups, total of 15-20 direct reports (Contact Center Inside Sales team, Manager in Training program, Corporate Multi Unit Account Managers, Office Admin team)
  • Collaborate with business development team on national retail CPG B2Brollouts
  • Implemented Constant Contact sales marketing emails for overstocked/expiring product (reduced shrink by 30%+)
  • Monitor, coach and correct employee growth and development via KPI’s, annual reviews and employee goal setting
  • Review customer purchasing habits through SAP AS400, identify at-risk customers and assist in recapturing lost business
  • Member of Executive Management Team
Aug 2015 - Apr 2020

Corporate Multi-Unit Account Manager

Freshpoint, Inc.

Houston, Texas, US

  • Managed key National Enterprise accounts, overseeing +$20MM book of business
  • Recaptured lost Enterprise account in under 2 months valued at $600k annual revenue
  • Managed and grew territory sales by 11%
  • Built relationships with key decision makers at national chains, hospitals, grocery stores, universities and corporate campuses including USAA, Methodist Hospital, Central Market Grocery, Darden, Brinker
  • Complied with all corporate mandated changes, conveyed changes organization wide as needed and worked to meet/implement change requests in a timely, efficient manner
  • Identified at-risk accounts and developed/ implemented retention plans
Jan 2015 - Aug 2015

Manager In Training

Freshpoint, Inc.

Houston, Texas, US

  • Participated in one on one training with all department heads, leading to a focus in sales
  • Assisted VP of Sales with compiling and analyzing sales data in SAP AS400 and CRM
  • Visited customers with sales team to learn customer mix and selling techniques
  • Attended weekly sales and executive board meetings to learn sales mix and organizational functions
  • Assisted customers service team with order entry via EDI and SAP AS400
May 2014 - Jan 2015
1 education record

Samantha Lebleu education

  • Southeastern Louisiana University
    Southeastern Louisiana University
    Business Management; Concentration In Human Resources Management
FAQ

Frequently asked questions about Samantha Lebleu

Quick answers generated from the profile data available on this page.

What company does Samantha Lebleu work for?

Samantha Lebleu works for Dr. Dennis Gross Skincare.

What is Samantha Lebleu's role at Dr. Dennis Gross Skincare?

Samantha Lebleu is listed as Creating Client Centric Cultures • CX CPG Expert, Specializing in Scaling & Restructuring Customer Service Departments at Dr. Dennis Gross Skincare.

What is Samantha Lebleu's email address?

AeroLeads has found 1 work email signal at @alenusa.com for Samantha Lebleu at Dr. Dennis Gross Skincare.

Where is Samantha Lebleu based?

Samantha Lebleu is based in Houston, Texas, United States while working with Dr. Dennis Gross Skincare.

What companies has Samantha Lebleu worked for?

Samantha Lebleu has worked for Dr. Dennis Gross Skincare, Alen Usa, and Freshpoint, Inc..

How can I contact Samantha Lebleu?

You can use AeroLeads to view verified contact signals for Samantha Lebleu at Dr. Dennis Gross Skincare, including work email, phone, and LinkedIn data when available.

What schools did Samantha Lebleu attend?

Samantha Lebleu holds Bachelor Of Arts (Ba), Business Management; Concentration In Human Resources Management from Southeastern Louisiana University.

What skills is Samantha Lebleu known for?

Samantha Lebleu is listed with skills including Customer Service, Employee Relations, Management, Human Resources, Microsoft Office, Time Management, Training, and Interviews.

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