Samantha Waldschmidt, Mba Email & Phone Number

Appleton, Wi, Us

Appleton, Wi

Responsible for overseeing and managing field employees. Provides internal consulting to improve business processes, using testing, implementation, collaboration, and teamwork while mitigating risk. Manages reports, dashboards, documents process and processes maps to provide insight to business needs and development opportunities. Established and maintained partnerships with other business areas to drive the implementation of business processes and projects delivering a consistent business experience and meets the needs of the organization. • Collaborated on building on an identified process for required training process for field employees. Delivering training requirements through a unified process removing the manual processing by using Power Automate, reducing the processing by 10%. • Established a Workflow system by identifying the project scope and business requirements. Drove the testing and implementation plan of the process, while creating the documentation and monitoring the outcome. Reduced the number of processing steps from 30 to 20.Executed the development, testing, and implementation of new projects and enhancements. • Launched an Access Database that tracks, logs, and manages 16,000 client forms reducing the process time from five minutes to one and half minute per form, removing the manual data tracking processes. • Released an enhanced Service Now request form, to streamline our processes and mitigate error which allowed the processing time to be reduced by 50%.Managed expectations and served as a liaison for operational and project responsibilities including service requests to enhance individuals’ experience.• Launched a development program within our division allowing individuals to sign up for stretch assignments available. Successfully completing a pilot launch of three opportunities in two months. Leverage Microsoft Forms and Power Automate to steam line the process and remove manual processing.

Appleton, Wisconsin, United States

Responsible for coordinating, onboarding, servicing, and supporting field employees. Conducts research on industry standards, while gathering and interpreting gaps within our processes and projects identifying process improvements and gaps. • Implemented and collaborated with business partners to improve our onboarding process through the use of DocuSign, and Service Now systems. o Coordinated the implementation of DocuSign to assist with new hire onboarding, which reduced the onboarding process time by 20%o Transitioned 250 field employees to an independent platform, including obtaining required paperwork, executing system changes, and tracking required industry training requirements• Assisted team members, leads, and managers on continuous improvement projects ranging from eliminating non-value-added work processes, using Six Sigma tools, and updating Standard Operating Procedures, including:o Created a stationary workspace to house customer order sheets and credit cardso Established a reporting process for the shipping team, creating transparency for trends, errors, and staffing• Coached and onboarded fellow team members to complete tasks providing support and training as necessary. Skills also applied to volunteer roles including Young Professionals Network Connections as the Chair and Vice President of Technology for Northeast Wisconsin Association for Talent Development.o Established partnership with other organizations in Fox Cities to host a charity volleyball tournamento Redesigned and implemented NEW ATD website relaunch in 2020

Appleton, Wi

Responsible for preparing and shipping mail and packages to meet service level agreements. Used vendor software and equipment to generate postage, mailing, and shipping labels. Adhere to all postal and parcel carrier requirements. Pick and pack orders to support daily fulfillment needs, while assisting with logistics for both internal and external clients. • Established and maintained high quality and professional relationships with team members, internal business partners, and outside vendors. • Advocated for a more efficient shipping method to reduce costs which in turn also increased shipping and sorting accuracy to 99.84%.o Engaged in regular quality audits reducing rework by 10%o Tracked audit error rates to meet client requirements• Assisted other departments to manage workload during Covid-19 pandemic

Appleton, Wi

• Developed, scheduled, and implemented calendar system to maintain the schedules for the family of five. • Moved the entire family to a more efficient system for tracking after school activities, school schedules, family vacations, and community involvement resulting in minimal scheduling conflict issues• Focused on the education of the three children (ages, 7, 5, and 3)• Collaborated with parents to assess the children’s behavior, learning, development, and implemented strategies to help them grow• Established strong trust within the family by maintaining the utmost discretion when addressing sensitive topics

Appleton Wi

• Planned and routinely participated in tenant activities, appointments, and staff meetings• Communicated and collaborated with team members, caseworkers, and house manager regarding the tenant needs and incidents• Filed legal documentation when dealing with resident needs when attending medical appointments or when the police were notified• Typed documents such as correspondence, memos, and emails that were sent to public officials• Administered medications prescribed by doctors to the residents• Provided empathy to a diverse population of individuals from different racial, physical, ability and socioeconomic backgrounds

Appleton Wi

• Collaborated with teachers, students, and principles to make sure student needs were being met by: Participating in Individual Education Plan meetings, Delegating and connecting with trained staff based on the needs of students; and Filing graded documents and communication with parents in students’ files.

Master Of Business Administration - Mba, Excutive Impact Mba

Organizational And Leadership Study

• Provide research in a professional manner • Manage and Organize projects. • Maintain internal and external relationships. • Model.

Associate'S Degree, Adminstrative Professional

Activities and Societies: • Demonstrate effective workplace communications. • Apply technology skills to business and administrative.