Samantha Williams Email & Phone Number

Tonbridge, Gb

Whilst working at Jacksons Fencing I have built up a vast experience in Account Handling and Business Development. I have been solely responsible for handling a number of Accounts, which included the introduction of new products, to both Police Forces and Local Authorities.I have also been involved in establishing a relationship with the English Cricket Board, and setting up a scheme that provides products and services to Registered Cricket Clubs. This has now been running for 3… Show more Whilst working at Jacksons Fencing I have built up a vast experience in Account Handling and Business Development. I have been solely responsible for handling a number of Accounts, which included the introduction of new products, to both Police Forces and Local Authorities.I have also been involved in establishing a relationship with the English Cricket Board, and setting up a scheme that provides products and services to Registered Cricket Clubs. This has now been running for 3 years, and due to the growth of the success of this scheme it now has its own dedicated Account Handler. I am pleased to have been involved in the initial set up and handling of this Account, and to see the speed at which it has grown, and the benefits it has provided both to the Clubs involved and to Jacksons. We now have a great relationship with the ECB and regularly attend events to help promote Jacksons.I have also excelled within the Sales aspect of my role, securing a number of large and high profile Clients for Jacksons. At the end of 2009 Jacksons ran a one off competition for staff to see who achieved the highest value of sales, I came first in this competition.I have also attended Trade Shows where Jacksons have been exhibiting and have found the experience very beneficial within the Sales side of my role, having met a number of existing Customers, and being able to forge new relationships. Show less

Canterb

* Managing the team of 9 Helpdesk Administrators* Utilising my knowledge on all aspects of the business from Contract setup through to sales invoicing.* Dealing with complaints/queries from Managers and customers and taking responsibility for the actions of those within my team* Collating information for periodic reports for internal and external customers* Training of site and office personnel* Conducting interviews and staff development reviewsInitially I was… Show more * Managing the team of 9 Helpdesk Administrators* Utilising my knowledge on all aspects of the business from Contract setup through to sales invoicing.* Dealing with complaints/queries from Managers and customers and taking responsibility for the actions of those within my team* Collating information for periodic reports for internal and external customers* Training of site and office personnel* Conducting interviews and staff development reviewsInitially I was employed as a Helpdesk Administrator and was then promoted to Help Desk Manage in 2005 – as Helpdesk Administrator my role involved:* Dealing with a high number of client telephone enquiries and call out requests – including emergency 4hr call-outs * Various administration work including the production of contract documents; planned maintenance schedules and health and safety risk assessment information; * Processing engineer labours analysis sheets and hours for payroll* Liaising with Contract Managers, Supervisors and Engineers ensuring maximum communication within the Maintenance Division providing the highest customer service standards to our clients Show less

* Responsible for all Customer Service telephone enquiries and queries, including high-level complaints. * Responsible for decision making and problem solving* Ensuring that product samples were distributed to new customers as required * Processing orders, Invoices and Credit Notes.

* Dealing with customers on both the till and the Customer Services Desk. * Responsible for achieving high level of sales, customer service and confidentiality. * Extensive cash handling and cash management duties* Responsible for ensuring that all tasks and duties were carried out to strict policies and protocols

Cosmosair

Resort Representative in The Algarve, Portugal.

Education record

Education record