Samantha Moy, Pmp Email & Phone Number

Brentwood, CA, US

Senior Enterprise Success Manager for Strategic Engagements. My current assignment is working with a governmental health department. Our global team is made up of 15 architects, developers, business analysts, and QA.

Program lead for Customer Experience CRM campaign in a fast paced, ambiguous, start up environment. Established CX CRM budget, processes, governance, schedule, priorities, UAT plan and roadmap with an estimated savings of $25MImplemented SFDC service cloud for REEF in 29 days. Eleven days ahead of schedule.

Santa Clara, CA

• Redesigned global forecasting, improving forecast accuracy by 35%.
• Transitioned order management from excel to SFDC Service Cloud automated system, reducing sales cycle time by 30%.
• Managed merger and acquisition program to integrate CRM elements of acquired company into Hitachi.
• Created new operating models for the Business Strategy & Planning and Business Analytics teams, including recommended improvements to processes, performance, organizational effectiveness, efficiency… Show more
• Created new operating models for the Business Strategy & Planning and Business Analytics teams, including recommended improvements to processes, performance, organizational effectiveness, efficiency, and reporting.
• Drove the executive sponsored initiative in the development of a strategic roadmap to guide Hitachi to better compete in the marketplace.

Santa Clara, CA

• Oversaw enterprise level transition from existing CRM to SFDC for 3000 users.
• Designed and planned process updates and training.
• Created SFDC user stories and test plans.
• Implemented SFDC (Steel brick) CPQ for renewals business with integration to Oracle.
• Improved overall sales productivity by 30% year over year.

San Francisco Bay Area

• Created the application workflow used to deploy products to production.
• Reduced/streamlined product release cycle time by 25%.
• Identified and corrected system and process issues that delayed delivery.
• Implemented and launched 400+ users.

Santa Clara, CA

• Managed roadmap communication between product and engineering management teams for resource planning.
• Represented product management and engineering on the Crisis Management Team.
• Arranged for customer shipment locations of new product.

• Redesigned the static compatibility matrix of an online application with a budget of $7M.
• Interfaced with third party consultant firm to implement the requirements.
• Achieved 30% improvement in requests and 40% improvement in compatibility turnaround time because of implementation.