Samantha Stryker Email & Phone Number

Responsible for communicating via phone, fax and email with various members of partner labs to manage sample and document requests, triage order issues, and coordinate shipping and receivingContribute to Tissue Retrieval for accounts in the assigned territory by resolving cases quickly with a sense of urgencyBuild and maintain effective relationships which create a high level of trust with laboratory employees, sales representatives, and internal stakeholdersEnter information and upload documentation into Salesforce.com and LIMSCommunicate professionally and effectively with all individuals, including external customers and internal Guardant Health team members

Tampa, Florida, United States

Drove the adoption of new members in addition to retaining clients by providing best-in-class support &success management.Managed clients and leads by utilizing CRM, email, and outreach tools to cultivate and maintain pipeline.Established rapport quickly with clients to help them optimize their membership and reach fitness goals.Regularly communicated successes and roadblocks with management to better inform the team’s goals.

Delivered a white-glove customer experience as the lead point of contact for key accounts, serving as the primary office contact for several clients throughout the US to drive strengthened client relationships, increased satisfaction, and improved retention.Supported various teams cross-functionally including clinical operations, clinical trial coordinators, management, revenue cycle management, laboratory team, procurement, and sales teams.Initiated external communication, including client onboarding, product and portal education, issue resolution, insurance requests, and patient concerns and results, proactively engaging with clients to establish strong lines of communication, build trust, and ensure a smooth customer journey.Engaged with key stakeholders across the organization and externally – including HCPs and KOLs – to gather insights on improvements that would increase product adoption and utilization.

Managed vendor relationships by fostering strong partnerships and effective communication channels, leading to enhanced operational efficiency, minimized delays in authorization processes, and improved overall team performance.Trained and onboarded new hires, ensuring smooth transitions and adherence to company protocols; resulting in improved efficiency and accuracy in processing of prior authorizations.Conducted research on new plans, implemented audit and quality control metrics, and maintained standard operating procedures (SOPs), resulting in compliance with regulatory requirements, minimal errors, and high accuracy rates regarding authorizations.

Assisted providers in preparing and obtaining authorizations for patient services, facilitating timely authorizations and improving overall efficiency in patient care.Answered incoming calls, verified insurance eligibility, and registered patients for upcoming services, resulting in improved patient satisfaction and reduced errors in insurance coverage.