Samantha Thomas Email & Phone Number

Cleveland, Oh, Us

Cleveland, Oh, Us

-While working under Summer, I collaborate with her and her clients to understand their event objectives, requirements, and preferences to then execute the vision the day of.-Coordinate event logistics, such as setup, decor, signage, and seating arrangements while also overseeing event-day operations, including directing staff, troubleshooting issues, and ensuring smooth execution.-Maintain regular communication with clients, vendors, and team members to ensure everyone is informed and aligned. Address and resolve any concerns or issues that may arise before or during the event.-Incorporate innovative ideas and approaches to enhance event experiences.

-Successfully manage all social media accounts, driving a remarkable increase in reach and impressions by over 50% thus far. -Created compelling promotional content using Canva software to effectively enhance audience engagement and extending the club's online reach.-Developed original HTML code to create impactful email campaigns within the Jonas Software system, contributing to enhanced communication and member engagement.-Efficiently managed end-to-end operations, including club coordination, reservations, and communication systems, ensuring seamless service and exceptional customer experiences.

-Collaborate with clients to understand their event objectives, requirements, and preferences to then execute the vision the day of.-Coordinate event logistics, such as setup, decor, signage, and seating arrangements while also overseeing event-day operations, including directing staff, troubleshooting issues, and ensuring smooth execution.-Maintain regular communication with clients, vendors, and team members to ensure everyone is informed and aligned. Address and resolve any concerns or issues that may arise before or during the event.-Incorporate innovative ideas and approaches to enhance event experiences.

Lakewood, New York, Us

-Provided exceptional customer service to guests which resulted in customer satisfaction.-Set up and service private parties with anywhere from 20-200 people.-Learned about the brewing industry and increased my knowledge of local beer. -Mastered Toast POS systems.

Cleveland, Ohio, Us

-Led a collaborative rebranding of CSA's social media accounts by creating an original social media strategy to increase awareness of the brand.-Pioneered the identification and application of current social media trends specific to non-profit organizations on platforms including Facebook, Instagram, and LinkedIn, resulting in heightened community engagement and donor involvement. -Orchestrated the strategic scheduling and planning of social media posts, utilizing content calendars and optimized posting cadences to ensure consistent and engaging online presence.-Developed and presented a comprehensive social media strategy to the executive director, effectively aligning organizational objectives with social media initiatives and garnering support for implementation, which they continue to use today!

-Launched social media for start up private soccer club-Assisted in initial branding of the club -Managed and created content calendar to help promote business and increase post interaction-Educated owner on marketing strategies & social media platforms

Berea, Oh, Us

-Greet and welcome guests as they enter FirstEnergy Stadium -Provide guests with directions to and from stadium locations -Provide excellent customer service to enhance fan experience -Enforce stadium policies and procedures, including Covid-19 safety guidelines

Cleveland, Oh, Us

-Successfully managed multiple social media platform, by boosting post interaction by approximately 20% through content planning and unique audience engagement techniques.-Devised a marketing plan and conducted in-depth post analytics research to formulate an optimal promotional strategy, which resulted in increased post engagement.-Generated and curated original, engaging content to effectively promote shows and events, which contributed to heightened audience interest and attendance rates.-Spearheaded the promotion of Music Box as a premier wedding venue, leveraging Facebook and Instagram platforms to target specific demographics and drive event bookings.

-Provided world class customer service to guests in an upscale Italian restaurant-Greeted new and returning customers and developed relationships that resulted in customer loyalty-Utilize Resy & OpenTable systems to manage patron reservations-Answer questions and address guest complaints which ended in customer satisfaction

Marketing

Marketing

High School Diploma