Samantha Wolf Email & Phone Number

Cleveland, Oh, Us

Solon, Ohio, United States

I lead high-achieving teams to consistently exceed targets and deliver exceptional results.- Manage and mentor large teams of 15+ direct reports across various departments including Order to Cash, Order Management, and Reverse Logistics.- Develop and implement strategies to optimize functional development and maximize team performance.- Cultivate a team of Subject Matter Experts (SMEs) to enhance knowledge sharing and drive innovation.- Identify and nurture talent within the organization, grooming senior-level individual contributors for leadership roles through structured development programs.- Design and implement centralized teams to streamline operations and improve efficiency.- Utilize lean methodologies to identify and eliminate waste, while building expertise and skill within the teams.

Solon, Ohio, United States

Solon, Ohio, United States

Solon, Ohio

Solon, Ohio

Cleveland, Ohio

In my role as a Labor Analyst for JACK Cleveland Casino, I managed the labor efficiency for nearly 1,000 union and non-union team members. By designing and publishing optimal schedules for multiple departments, my team and I saved hundreds of FTEs and eliminated unnecessary overtime by utilizing labor efficiently.• Utilized KPIs to evaluate the labor efficiency for various departments in multiple capacities including gaming, food, beverage, etc.• Coordinated between Workforce Planning and department VPs/Directors.• Created shift bids to realign staffing when needed.• Ensured scheduling solutions met the labor needs of the department, and continuously evolved solutions over time as labor needs changed.• Approved all Paid Time Off requests and effectively recorded all leave types granted.• Created weekly manning charts to display the relation between scheduled labor hours, actual labor hours, and measureable metrics to determine productivity.• Continuously made recommendations on policies, procedures, and targeted operational problems to continue to develop and improve the brand.

Cleveland, Ohio

In my role as Table Games Supervisor at Horseshoe Casino Cleveland, I was responsible for monitoring gaming operations in accordance with federal, state, and local gaming regulations. • Observed gaming operations to ensure all company policies, procedures, and internal controls were being followed and enforced. • Established and maintained banks of value up to 1.5 million dollars, as well as monitored the counting of currency and distribution of chips.• Issued markers from lines of credit, complimentary hotel stays, meals, etc.• Evaluated Table Games Dealers performance, prepared written performance evaluations, weekly service evaluations, and monthly recognition nominations.• Ensured Table Games Dealers were providing prompt and courteous guest service while exceeding expectations with an upbeat and positive attitude.I am certified to supervise all Table Games including Blackjack (High Limit) Mini Baccarat, Pai Gow Poker, Craps, Roulette and all Poker Derivatives including Ultimate Texas Hold’em, World Series of Poker Texas Hold’em Bonus, Let It Ride, Three Card Poker, Four Card Poker, and Mississippi Stud. I graduated from Horseshoe Cleveland’s first Table Games Service Academy, completing 240 hours of extensive training. I have one year of experience dealing the game of Craps, Blackjack, (High Limit) and all Poker Derivatives.I was also a Wellness Ambassador for the property. In this voluntary position I was available to help co-workers become more involved in Wellness Events and programs. I also educated myself on the basic knowledge of the program to help answer co-workers questions regarding their wellness and benefits.

Lordstown, Oh

In this capacity, I was the office manager for the General Motors Lordstown Complex dining account. I was accountable for daily office operations in the facilities’ dining division, which include but are not limited to monthly P&L analysis, budget development, safe audits, cash deposits, invoice billing, payroll, inventory control, managing staff, vendor relations, and a number of other tasks. I recruited, hired, supervised, scheduled and motivated a staff of up to thirty employees.

Niles, Oh

In this capacity, I was accountable for payroll, budgeting and cost control. I have developed marketing campaigns to promote movies at this location as an individual as well as working with a team. I recruited, hired, supervised, scheduled and motivated a staff of up to forty-five employees.I have completed the company’s Management Certification Program and I am also certified to operate Christie 35 mm Projectors, as well as Sony 4K Digital Projectors. Training cast members to enhance customer service and increase profits through suggestive selling are just a few of my many accomplishments as an assistant manager at this location.