Samantha Williams Email & Phone Number

Chicago, Illinois, Us

Managed an industry-leading global recruitment software solution (Talent Network) with multiple software product components, operating on several platforms/tech stacks, servicing thousands of B2B customers, and millions of B2C users. Candidate-first focused global career site and candidate pipeline solution, specialized in mobile user experience, while also being the "always on" recruiter for B2B customers. (Data-driven, mobile responsive career site for job seekers, and automated re-engagement with pipelining, with robust analytics for recruiters.) Offered to a global market, I was responsible for managing a network of 4k+ career sites, available in 20+ languages, across 3 platforms, while adhering to local and global legalities and privacy laws. Partner with various functions including sales, marketing, implementation, support, and success teams to effectively position product and features to drive client adoption and retention, and execute go-to-market readiness for new feature launches.Manage delivery of new features, issues and large development initiatives with engineering & partner product teams, by prioritizing user stories, using JIRA and Agile methodologies.Identify marketplace needs and product requirements to enhance the solution for the existing 4,000+ clients worldwide, using research and feedback from sales, post-sales teams, partner product owners, UX & UX Research.Achieved successful launch of an entirely new, self-service career site solution. Consolidated platforms from 3 to 1; migrated 600+ clients to newest platform, with over $600k retained revenue.

Chicago, Illinois, Us

Chicago, Illinois, Us

As a Process Improvement Consultant my mission is to use ideation, collaboration, and leadership/influence to drive cost & time saving efforts for the business, while enabling the business to innovate and deliver better products to market faster. As a Process Improvement Consultant, I focused on:• Design & management of global fulfillment process and process optimization for career site delivery for the world's most recognized brands.• Providing in-depth data analysis and updates to the business, and identifying the data points to collect.• Collaborating with internal teams to set and manage process expectations; empower internal teams to provide an excellent client experience throughout the delivery and support process.• Updating Salesforce project management workflow, internal applications, and QA programs to support new processes.• Provide advanced fulfillment process consultation, product expertise and software integration support for internal teams; includes international teams, core support, core success, implementation, and software support and implementation teams.• Manage an offshore fulfillment team’s workflow processes for career site design and production; consistently identify opportunities to optimize the process and ensure accuracy in process.• Attain and practice Agile methods in process development and implementation.• Learn and apply Lean framework into in project implementation.

Chicago, Illinois, Us

Chicago, Illinois, Us

Provided post-sales technical support & proactive account monitoring for Middle Market and National Healthcare Account Executives and clients from nationwide hospital & healthcare organizations. By analyzing client performance data, I delivered meaningful performance stories to sales and clients. In this role, I managed books of business worth upwards of $10M at a time.• Monitored product usage for accounts to drive revenue recognition.• Developed and facilitated customized product training for CareerBuilder product suite.• Consulted with client stakeholders/decision-makers to discuss performance analytics and customer processes.• Demonstrated commitment to superior customer service and satisfaction for both internal and external clients.• Assisted in product fulfillment for external clients (integration & software fulfillment).• Acting team mentor/peer leader; mentor and train new hires.

Chicago, Illinois, Us

• Provide technical assistance and advice to job seekers and employers to help each maximize the experience of using CareerBuilder.• Assisted in managing social media efforts for the Customer Care unit of CareerBuilder.com, working on the @CBHelp team to assign and respond to social media inquiries.• Use Radian6 to develop client engagement, turning negatives to positives, while providing assistance to the corporate marketing department of CareerBuilder.com.• Planned and executed a sales initiative for Q2 2013 to drive sales, developing a department culture of consulting. Initiative resulted in driving sales to record-breaking numbers in April 2013.

Atlanta, Georgia, Us

• Assisted in execution of field marketing events, representing various radio stations at client events.• Wrote copy for radio station websites, miscellaneous copywriting across all stations.• Wrote/conducted interviews; assisted in celebrity interviews and visits.• Wrote and produced commercial radio spots. • Provided support for sales department; organized sales orders, produced endorsement proposals.• Assisted with listener prize fulfillment. • Updated and maintained listener database.