Managed daily operations of two locations with two support staff and two physicians. Schedule staff, developed and implement policies necessary to maintain high level of efficiency and productivity, while effectively solving physician, employee and patient conflicts. Maintain doctor’s calendar and appointments by planning and scheduling meetings, conference, teleconference and travel. Responsible for general bookkeeping and invoicing for office expenses, patients payments and daily bank deposits.

Scheduled staffing weekly to cover 11-hour work day seven days a week in departments yielding $6 million to-tal revenues – Lighting, Home Electronics, Mattresses, Casual Entertainment, and Home Office; managed two to three Manager On Duty shifts weekly. During MOD shifts, oversaw entire store including customer issues, staff issues, security issues, request for discounts, etc. As “key carrying manager,” held store key and vault combina-tion and maintained responsibility for closing store, processing day’s transactions, locking vault, and informing Corporate via computer. Oversaw 16 direct reports (6 part time, 10 full time).

Hired by VP in Operations Legal office and tasked to manage all checking order errors/corrections, return checks due to wrong addresses, and update new check requests from branch offices through third-party check vendor, Deluxe Checking Services. Researched charges from Deluxe to Huntington and profit paid to Huntington, and worked with supply management team to review contracts with other vendors. Contributions: Promoted to new Customer Care Program in recognition of letter writing skills dealing with IT, Supply, and Finance departments while working out Deluxe check contract issues and trained two replacements to take over Deluxe Check billing job.

Early career experience includes Training Supervisor (management team member) with United Parcel Service (UPS). Responsible for cooperatively conduction 6-week orientation and hands-on training of new hires focused on OSHA safety compliance. April 1998 – May 1999.

Personnel Specialist (1986 – 1992)Trained as Personnel Specialist (closely related to civilian HR Specialist) and assigned to MAC wing at Travis AFB as Intro Manager or In-processing Airman. Checked every newly assigned military person into base, processed orders, ensured system updated showing date of arrival for new assignments, and updated num-ber of staff assigned to unit at any one time. Held daily in-processing and hosted twice-weekly, all-day brief-ing for new military members and spouses to introduce different base functions. War-time mission: keep track of all assigned active personnel and ensure receipt of orders within hours of deployment.