Senior Certification Operations Assistant
Current• Communicates with CCOF members (in English & Spanish) to troubleshoot their Organic certification needs, general questions, and provide conscious service to promote Organic agriculture• Provides incoming phone and email customer support to fulfill client requests in a timely manner, includes bilingual Spanish Services• Works daily with CCOF's proprietary database: completes data entry for new applications & client updates, includes special projects• Keeps department work instructions up-to-date through detailed, open communication with Certification Operations team, includes training & onboarding new hires as needed• Operates efficiently while remote or in-office with a passion for organic agriculture