Building RIG and Nacon brands into a global powerhouse combo of gaming excellence.

Nacon is now the home of RIG gaming products. From its inception, RIG has developed next-generation gear for competitive gamers, esports players, and live streamers. The RIG team is committed to pushing boundaries and to bringing first-to-market innovations that improve the performance of every gamer.MY MISSION: Ensure Nacon Gaming customers have a positive experience with every RIG | Nacon gaming product and ensure their interactions with our brand exceed expectations.

• Provided advice and counsel as a primary point of contact to the RIG | Nacon consumer experience operation including Customer Service, warranty. replacement and re-marketing initiatives. • Created training and reference materials for RIG | Nacon products to educate our customer service team and minimize escalations. • Acted as the escalation point for customer service issues. • Developed continuous process improvement to elevate the Nacon level of customer support and experience.• Managed consumer warranty processes RIG | Nacon for North America and Australia/New Zealand.• Managed the Returns Authorization process with the channel including refurbishment and resale of RIG Certified Reconditioned headsets.• Consulted and advised on needs for support aspects of the new online eCommerce experience.

• Role expanded to include all of North America for all Plantronics consumer product lines - Voyager communication products, Backbeat stereo entertainment products and RIG gaming products with both both brick & mortar retail and e-tail channel partners.• Achieved #3 market share in console gaming headsets in the U.S., with the RIG brand, by the end of 2019, up from zero market share in 2016; a 125% growth rate over three years.

• Continued growth in the consumer business with RIG becoming the fastest-growing console gaming headset brand by 2018.• Responsibility for channel programs expanded beyond wireless carrier, into CE, mass merchant, club and specialty retail channels; role expansion added RIG gaming products.• Awarded Plantronics "President's Award" in 2016 based on customer and co-worker feedback to Plantronics CEO - the only two-time President's Award winner in Plantronics history.

• Promoted to Senior Marketing Manager as the consumer business grew past $150M annually.• Continued to initiate channel marketing strategies and development of marketing programs in partnership with channel partners in the U.S. wireless carrier channel.

• Continued to initiate channel marketing strategies and development of marketing programs in partnership with channel partners at U.S. regional and national wireless carrier retail working remotely from a home office. • Awarded Plantronics "President's Award" in early 2005 based on customer and co-worker feedback to Plantronics CEO.

• Initiated channel marketing strategies and development of marketing programs in partnership with channel partners at U.S. regional and national wireless carrier retail for Plantronics communications products. • Led the development and implementation of marketing initiatives to profitably grow our channel partner's revenue base while increasing revenues, profits, brand equity and market share for Plantronics.• Communicated Plantronics strategic marketing direction to all channel partners. Drove coordination between product management and sales to effectively position the most appropriate products into the most viable channels.• Developed and executed new product launch programs, and directed and executed sustaining channel plans with partners to generate interest in Plantronics products and drive incremental revenue. • Project-managed advertising, POP displays, training, incentives and other dynamic and proactive co-marketing campaign efforts. • Evaluated ROI for development and implementation of future programs. • Managed product phase-out and end-of-life to minimize financial impact and implement smooth transitions to new product placements.

Promoted from Store Manager to regional HQ to manage product pricing, promotions, and merchandising of wireless phones and accessories for the Florida region of BellSouth Mobility. Successfully increased accessory business from $1.2M to $2.6M via phone/accessory bundle programs. Effectively reduced handset subsidies while gaining an increase in total revenue.

Wireless Retail Sales Associate from 1996 through 1997 selling wireless phones, service and accessories to a consumer audience from the BellSouth Mobility stores in Palm Bay, Merritt Island, and Melbourne, FL. Met or exceeded sales targets every quarter including recognition in the "Over-Achievers Club" multiple quarter. Ranked in the Top 25 BellSouth Sales associates for year ending 1996. Promoted to Sales Manager of the BellSouth Mobility Melbourne, Florida Company-Owned Retail store at the end of 1997 and managed the sales team in that store and in three Wal-Mart kiosk store locations from 1998 into 1999. Winners Circle awards received several quarters during this time as well as a Mystery Shopper award for the store. Completed Retail Customer Service Managers' Workshop in May 1998. Led Melbourne retail locations to meet and exceed target numbers every quarter with a particular emphasis in growing accessory revenue to offset contractual phone accommodations.

Handled customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Handled business transactions in connection with activation of new customer accounts and worked to retain existing customers through negotiations. Made financial decisions to protect/collect revenues and adjusts customer accounts. Assisted in the training of new employees.