Samar A. Email & Phone Number

• Develop evolving products and processes.• Deliver training & development of the team to achieve company goals.• Hands on training to effectively service our employees requesting their loan benefits.• Support Open Enrollment and employee on-boarding communications; oversight of on-site and webinar-based information sessions on benefit program design.• Coordinate with external providers/partners to ensure benefit programs are administered accurately• Delivers end-to-end flow of data between our data visualization tools the data issues and possible solutions. • Coordinate with benefits vendors for any change, implementations, and/ or troubleshooting.• Research and respond to escalated issues, questions, and requests related to benefits, leaves, and payroll coordination.• Deliver targeted advice on issues; employment regulations, compensation strategies and internal systems to help companies update antiquated or ineffective approaches.• Train new team members in policies and procedures and offer insight into best practices. • Coordinate benefits meetings designed to assist team members in obtaining information and accommodation benefits in adherence with the ADA.• Advanced experience with HRIS systems.• Research claims and incident information to deliver solutions and resolve problems.

• Efficiently handled and resolved customer inquiries regarding account balances, transaction history, services charges, and interest rates.• Established a trusted client network to address client financial needs and services available to optimize their experience.• Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.• Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.• Received loan and utility payments, sending funds to correct destinations.• Wrote and distributed customer correspondence.• Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.