- Helping our candidates to register for the international exams and pay their exams fees using different payment methods.- Communicating with the bank to solve any problem related with the company accounts to facilitate extraction the bank drafts by email, telephone, and face to face.- Communicating with the Royal Colleges and any other foreign entities to solve any issues related with the candidates or the exam by email or telephone.- Meeting with other managers to discuss possible improvements.- Improving procedures, policies and standards for the department.- Training staff to deliver a high standard of service.

- Providing help and advice to our candidates.- Communicating courteously with our candidates by telephone, email, and face to face.- Investigating and solving our candidates' problems.- Issuing refunds or compensation to customers.- Developing feedback or complaints procedures for customers to use.

- Effectively managing incoming calls. - Identifying and assessing our candidates’ needs to achieve satisfaction.- Dealing directly with candidates either by telephone, electronically or face to face.- Responding promptly to our candidates' inquiries.- Handling and resolving our candidates' complaints.- set up new candidate accounts.

- Contact potential or existing customers to inform them about a product or service using scripts.- Keep records of calls and sales and note useful information.- Handle grievances to preserve the company’s reputation.- Answer questions about products or the company.- Ask questions to understand customer requirements and close sales.- Enter and update customer information in the database.