As a QA Specialist in the Back Office at HSBC, I focus on ensuring the integrity and efficiency of our operational processes. My responsibilities include developing and executing detailed test plans, identifying defects, and collaborating with teams to implement effective solutions. By analyzing workflows and system integrations, I ensure compliance with industry standards and enhance overall service quality. I am committed to continuous improvement, leveraging automation tools to streamline testing processes and reduce turnaround times. My goal is to support HSBC's mission of delivering reliable and efficient banking services while maintaining the highest quality standards.

As a Corporate Customer Service Specialist at Vodafone, I am dedicated to delivering exceptional support to our business clients. My role involves addressing complex inquiries, resolving issues, and ensuring a seamless experience for corporate customers. I collaborate closely with various departments to provide tailored solutions that meet client needs and drive satisfaction. With a strong focus on communication and problem-solving, I strive to enhance customer relationships and promote Vodafone’s commitment to quality service. Passionate about leveraging technology to improve processes, I work to ensure our corporate clients receive the highest level of support and value.

As a Sales Account Manager at Orange, I drive strategic growth and build strong relationships with our clients to deliver tailored telecommunications solutions. I leverage in-depth market knowledge to identify opportunities and provide exceptional service, ensuring that our customers achieve their business goals. My role involves collaborating with cross-functional teams to develop effective sales strategies, manage the sales pipeline, and negotiate contracts. Passionate about delivering value, I focus on understanding client needs and aligning them with Orange’s innovative offerings, fostering long-term partnerships that contribute to mutual success.