• Supervise a team of programmers, analyzing and designing the structure and user cases of a RSSLIMS. RSSLIMS is a system with features that support a modern testing laboratory's operations. Key features include workflow and data tracking support, flexible architecture, sample management and data exchange interfaces.• Offer friendly and efficient service to all customers, handle challenging situations with ease.• Organizing, planning, allocating resources, and managing the daily operations of the division.• Evaluate the division's performance and develop strategies for performance improvement.• Improve system safety by developing standard operating procedures and performance standards.• Complete all tasks promptly and with minimal oversight.• Actively listened to customers' requests, confirming full understanding before addressing concerns.

• Analyzed proposed and extant systems for technological limitations and conformation with current technology needs.• Identified areas of possible system improvement to enhance overall business performance, accounting for budgetary concerns and business goals.• Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.• Evaluated and adopted new technologies to address changing industry needs.• Interacted with RSS LIMS users, presenting updates, incorporating feedback, and redirecting concerns

Analyze, develop, test, maintain, and monitor the following computer programs and systems:• RSS Laboratory information management system• RSS ERP System : Financial and fixed assets System, HR System, Maintenance Orders System, Central Bureau System, Payroll System, Archiving System• Princess Sumaya university for Technology (PSUT) ERP System: Financial and fixed assets System, HR System, Central Bureau System, Payroll System• Library System for El Hassan Library and Media Centre (PSUT)• IRADA - Enhanced Productivity Centers CRM System• RSS Researchers Portal• RSS Employees Services Portal

• Investigated and addressed systems issues to enhance usability and improve functionality.• Improved system by adding new features and infrastructure• Enhanced user success through personalized support for common and complex issues.• Improved workflows with successful deployment of new systems and components.• Bridged gap between business application users and owners with high-quality analytical reviews.

Develop, test, and debug computer modules as a part of the following systems:• RSS ERP System : Financial and fixed assets System, HR System, Maintenance Orders System, Central Bureau System, Payroll System, Archiving System• Princess Sumaya university for Technology (PSUT) ERP System: Financial and fixed assets System, HR System, Central Bureau System, Payroll System• Library System for El Hassan Library and Media Centre (PSUT)• RSS Employees Services Portal• ICT Solutions in the Mediterranean SMEs EU project

• Training about 250 of Governmental Organizations employees as a part of the E-Government Project.• Training about 600 of Ministry of Education employees.