Providing professional services such as implementation, integration, and configuration of End-to-End monitoring tools within the central monitoring platform tools stack activities:o Products migration and upgrading to new releases.o Tools integrations. (Classic OBM, Containerized Operations Bridge, COSO, Site-scope, APM, BPM, uCMDB, Ops Connector, AppDynamics, OEM, BVD)o Deploying software patches/upgrades into stage and production environments.o Enable the Foundation activities for the Monitoring Service line over Vodafone Group Data Centers and local markets (New Zealand, Ratingen, Milan, Dublin, South Africa, UK, Germany, Ireland, Qatar, etc.)o Service delivery.o Infrastructure design.o Technical guidance and documentations.- Providing Automation solutions which provide more value to fulfill customers challenges and support business goals.- Managing open cases with different vendors.- Working based on engineering roadmaps for all services lines in Agile environment to be fulfilled on time.- Providing L3 support and Consultancy for AO operations engineers for the escalated issues and service tickets.

- Working on the transformation project which aims to build TSSC Central Monitoring Platform CMP across the three Vodafone main Data-centers in the world in Ratingen, Dublin, and Milan to provide Monitoring service to Vodafone local markets inGermany, UK, Spain, Portugal, Malta...- Provide 24x7 level 3 support engineer for solving all critical issues which are not resolved by Level 2 engineers.- Transfer operations support knowledge to L2 team through writing technical documentation and KDB articles.- Deploying software patches/upgrades into staging/production environments and perform post-deployment verification.- Providing root cause analysis for service incidents, which escalated to L3 queue.- Demand fulfillment, implement any new demands based on Customer’s requirements and specifications.- Local markets onboarding activities.

- Support, Operate, Integrate and implement HPE Monitoring tools like BSM, OMi, SiteScope, NNMi, Diagnostics, UCMDB to build a centralmonitoring platform.- Supporting and operating the platform 24x7 through incident management, change management and problem management using a ticketing system Remedy.- Administrating the platform including user access, privilege management, and platform infrastructure configurations which based on Linux / Windows OS.

- Apache Tomcat cluster with Nginx load balancer on Centos 7- Windows administration- Network administration

System administration DiplomaCourses:- Linux System Administration- Solaris System Administration- Windows Administration- Bash Shell Scripting- Web server (Apache, Nginx)- Oracle SQL/PLSQL- Oracle Administration > OCA, OCP- Network Administration > CCNA, CCNP- Network Security Fundamentals- Storage > Information and Storage Management (ISM).- Virtualization.- Amazon AWS foundation.- ITIL Foundation

Certifications:MCSA: Microsoft Certified Solutions AssociateMCSE: Microsoft Certified Solutions Expert

NFC Technolog implementation and it's applications- Sponsored by: Vodafone- Project grade: (Excellent)- Details: First Application: "NFC Identification System" One of the security applications with a product that allow any user to access any place using NFC tag or his mobile phone. Second Application : "Vodafone Cash service using NFC" It is a payment Application which improve Vodafone cash service by using NFC technology to make it the fastest, safest and most convenient mean of transferring money.