• Working with multiple stakeholders such as Capri, CSL , Coke etc. to develop, design, recommend and implement remediation plans to improve security in the IT infrastructure of the stakeholders• Effectively managing and the daily progress of project work assigned to team members.• Managing backend reports and working in different change request requirements for different priority cases• Configuring and troubleshooting network security issues related to WAF, Application gateway(Azure), Third party firewalls, Azure DDoS Protection & proxies.• Involved in configuring Endpoint Protection for virtual machines (VMs), evaluating vulnerability scans from Microsoft Defender for Cloud, monitoring, creating, customising, and configuring connectors, and configuring connector rules in Microsoft Sentinel.• Creating/configuring Key Vault, manage certificates, secrets, and keys.• Assisting in the development and analysis of key metrics to identify trends across cybersecurity practice to be used in company created industry reports.• Ability to Display data visually and creating powerful presentations which effectively demonstrates the status of projects which has a crucial and direct impact on the project.

• Assessed customer’s Network Architecture to solve business critical issues related to their cloud network infrastructure.• Participated in network customer projects and migrations• In depth knowledge of Networking protocols including TCP/IP, HTTP/HTTPS, SSL, FTP/SFTP.• Supported customers in investigation and remediation of network issues meeting 100% SLA metrics.• Operated on issues involving configuration and troubleshooting networking technologies like Virtual Network (Peering, Service/Private endpoint, NSG, UDR), VPN (Site to site VPN, point to site VPN), Load Balancers, ExpressRoute, Application Gateway (Web Application Firewall), CDN,Azure Firewall, DNS, Virtual WAN, Traffic manager, Azure Front door, Azure Bastion and Virtual Machine.• Utilized PowerShell, CLI, ARM templates to deploy and troubleshoot cloud networking issues.• Coordinating with cross-functional teams across Microsoft to discuss on-going issues be it SaaS, PaaS or IaaS technologies and formulate a strategy to isolate the issue.• Developed and implemented customer environment in our in-house lab for an in-depth investigation and resolution.• Maintained technical documentation for workflow processes, references and troubleshooting guides for the entire operation.• Tier2/Tier3 Support for managed cloud network services (incidents, change, and services requests)• Complete knowledge of Microsoft Azure Admin (AZ 104)

• Configured and troubleshoot network security issues like IPSEC VPN and Global protect. High Availability: Active/Active & Active/Standby. Policies (Security policy, NAT, Routing, Application override, Captive Portal, DoS) and profiles (Antivirus, Anti-spyware, URL filtering, Log forwarding, Decryption (Forward Proxy and Inbound), Vulnerability protection), SAML• Worked on multiple PAN platform such as Panorama, PA-200, PA-500, PA-800, PA-3000 Series, PA-5000 Series, PA-7000 Series and VM series• Assessed enterprise customers to setup/ troubleshoot network infrastructure leveraging Palo Alto firewalls• Prepared network schematics to define and illustrate network design solutions for enterprise customers• Handled design and implementation of customer networks (WAN, LAN, Optimization, data centre)• Diagnosed, troubleshoot, and tested different network peripherals• Configured SAML (Multi-Factor authentications), SSO, and VPN connectivity• Created documentation for the implementation of the customers’ network

• Support troubleshooting of IT related problems from in-house software to hardware, such as smart Phones, Laptops, PCs, and Printers etc.• Troubleshoot network connectivity issues such as broadband/wireless issues.• Troubleshoot system and network problems as well as diagnose and solve hardware or software faults.• Install and configure computer software applications.• Monitor and maintain computer systems and networks. • Ability to understand and analyze functional and operating principles of basic IT related products, applications, and services• Administration of Secure envoy/ encryption tools such as Sophos Safeguard and antivirus.• VPN configuration and troubleshooting applications such as Cisco any connect.• Experience in operating under Incident and Change Management process / procedures.• Provide Level 2 / Level 3 support for alerts generated by the firm’s monitoring systems

• Participation in all on-going infrastructure initiatives including - Hardware Technology Refreshes, Security hardening / Patch currency, and Enterprise Monitoring process improvements. Generating timely reports such as the monthly scorecard, SLA breached orders, quality, and operations collaboration.• Plan and lead training sessions for new and existing users.• Prioritize and escalate issues when required.• Working knowledge of SIRAX.• END to END user of SAP Net weaver 7.31.• Attained multi-functionality within a year in the company by getting trained on various threads of the sales process.