An extensive experience in managing operations, customer experience management, people and performance management. I strongly believe in building practices and processes that ensures long term success for customers, teams in multinational organizations. My specific expertise include work management, process management, resource management, work outsourcing, running leaner programmers to eradicate the unwanted steps/process and continuous improvement. I believe that through effective communication with not only executives but all employees, having attention to details and being innovative, not only customer and business performance improves but also people performance goes on positive side.Strong Operations and Quality management skills with hands on experience.Developing Vision / Strategies for Operations to driving Continual Improvement culture.Analytical skills: Designing Measurement Systems, Data Analysis & Factual Decision making.Identifying & Leading Improvement initiatives: Business Process Re-Engineering, Lean ManagementPeople Management: Establishing strong people connect, Performance Management, Coaching & Mentoring, Succession planning.Change Management: Positive approach with collaborative style, Result Oriented.Challenge Status Quo: Self Driven with Boundary less approach.Managing Transitions & Pilot Initiatives Certifications:Certified Lead Auditor - ISO 9001:2008 Quality Management System from FICCI - Sep'2010