- Worked on a dataset spanning 23 days related to the inbound calling team of a company. - Obtain the dataset containing information about the inbound calling team, including agent details, queue times, call times, durations, and call statuses.- Perform EDA to understand the dataset's characteristics. Analyze key metrics such as average queue times, call durations, and call outcomes. Identify patterns and trends in the data.- Based on the analysis, generate insights into the team's performance and customer interactions. Provide recommendations for improving customer service processes and enhancing overall customer experience.-Work with stakeholders to implement the recommendations and track the impact on the inbound calling team's performance and customer satisfaction levels.-Prepare a report summarizing the findings, insights, and recommendations. Use visualizations and charts to present the results effectively to stakeholders.- Continuously monitor the team's performance metrics and customer feedback. Optimize strategies based on ongoing analysis to ensure continuous improvement in customer experience.