Samar Rashad Email & Phone Number

Cairo

Review & monitor all B2B bookings with suppliers and hotels Manage the Reservations Department to achieve budgeted targets Manage and test when required in-house reservations systems.Compile and utilize statistical data to set future pricing and selling strategies for accommodation membership salesOptimizing finished cases & bookings to obtain the maximum profit of sold products keeping on same categories and same policiesSet targets and provide direction for the Sales Executive and Trade & Yield coordinator to proactivelyAnalyze and provide weekly, monthly and 4 month forecast summary updates with recommendations to improve long term strategiesTrace daily department’s operation and monitoring the achieved numbers through calculating theMaterialized requests, and finally comparing actual numbers with received monthly report from the accounting departmentProvide high standards of ongoing training for the team so that they possess sufficient knowledge to present information on the company's products in an accurate and balanced mannerMaximize the use of all distribution channels to ensure book-ability and market penetration.Understand the competitive marketplace through analysis of trends and data and build a strategicApproach to manage trendsComplete best practice statistical analysis in order to formulate effective future pricing and selling strategies for all hostelsRecruit, select, and train Reservation Team Members, Trade & Yield coordinator and Sales Executives and when required

:Reservation Supervisor Develop and maintain professional relationships with all departments of hotels and manage all communication with staff and prepare statistical reports Provide assistance to everyday sales reservation executive and develop and evaluate sales calls and provide efficient training program to staff to ensure smooth working Tracks future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy Determines room rates based on the selling tactics of the hotelDetermines room rates based on the selling tactics of the hotel Processes reservations by mail, telephone, or central reservation systems Knows the selling status, rates, and benefits of all packages plansProcesses cancellations and modifications and promptly relays this information to the front desk Tracks future room availabilities on the basis of reservationsHandles daily correspondence. Responds to inquiries and makes reservations as needed Walk around with the client and ensuring that they secure whatever services they are in need of Processing payments and sending confirmation details to customers Making arrangements for clients travel programsReview reservation booked daily Review arrival report dailyContribute to Customer Service over Various Platforms