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• Assigned daily cleaning tasks and responsibilities to housekeeping staff, ensuring efficient coverage of all areas.• Inspected guest rooms, communal areas, and facilities to maintain high standards of cleanliness and order.• Managed inventory of cleaning supplies and equipment, placing orders to ensure continuous availability.• Trained and mentored new housekeeping staff on cleaning protocols and maintenance tasks.• Addressed guest complaints and queries related to housekeeping services, ensuring prompt resolutions.• Ensured strict compliance with safety and sanitation policies throughout the establishment.• Scheduled shifts for housekeeping staff, managing attendance and productivity.• Regularly reviewed and updated housekeeping policies and procedures to improve efficiency.• Submitted detailed reports on housekeeping activities, room occupancy, and stock levels to upper management.• Managed and maintained mini bar stock, ensuring accurate inventory and timely replenishment.

• Welcomed guests upon arrival, efficiently managed check-ins, and distributed room keys while explaining hotel amenities and features.• Handled online, phone, and in-person room reservations, ensuring accurate bookings and guest satisfaction.• Informed guests about hotel facilities, special features, and current promotions to enhance their stay.• Coordinated with housekeeping and maintenance departments to ensure rooms were ready and resolved any maintenance issues.• Managed and upsold items from the shop located inside the reception, maximizing revenue opportunities.• Ordered front office supplies and maintained an accurate inventory of stock.• Ensured the reception area remained tidy and presentable, with all necessary materials and stationery in place.• Resolved guest complaints and concerns professionally and efficiently, maintaining high levels of customer service.• Prepared detailed reports on occupancy, revenue, and customer satisfaction for management review.

• 14 Lina's branches, 4 Obi Sushi branches, and Eddesands • Entered and processed purchasing bills into the system, ensuring accurate and timely data entry.• Tracked daily financial movements, monitoring costs across all branches.• Conducted monthly closing processes, consolidating financial data for accurate reporting.• Managed inventory levels, overseeing stock counts

• Université final project • Oversaw procurement for "Film Noir," a fine dining event attended by 150 guests, as part of a large-scale hospitalityproject.• Negotiated successfully with sponsors, securing funding and in-kind contributions to enhance the event's quality andreduce overall costs.• Worked closely with all departments to fulfill their purchasing needs, ensuring every team had the necessary materials,tools, and resources to deliver a seamless experience.• Conducted comprehensive market research to identify vendors offering the best value, securing competitive prices whilemaintaining premium quality standards.• Developed and managed a detailed event budget, optimizing expenses and achieving financial efficiency withoutexceeding allocations.• Coordinated with sponsors and vendors to guarantee timely deliveries and uphold smooth, high-standard operations forthe Demonstrated event.• Strong organizational, negotiation, and problem-solving skills, ensuring the success of a sophisticated event.

> deliver food, drinks, and any necessary utensils and condiments to guests who order meals from their hotel rooms> Greeting and escort the guest to their room