Enquiries handling: Main contact within the College for general enquiries regarding the MTI scheme. Coordination: Coordinator and administer the processing of MTI applications GMC registration, UKVI registration, RCPsych Membership application, and maintaining an up-to-date database. Document process updating: Maintain up to date guidance notes for applicants and employing bodies and to keep updated procedures manuals. Finance: Manage financial arrangements for the MTI scheme and prepare invoices, as necessary. Database Management: Edit and upload documentation in relation to MTI applications using SharePoint and using the NG Content Management System (CMS). Administrative Support: Deputise for the International Liaison Manager at meetings related to the MTI scheme. Provide administrative support to the International Liaison Manager and Head of International, Devolved Nations and Divisions as required and directed.

Committee Services Administrator - Joint Royal College of Physicians Training BoardGovernance: Ensuring Chairs are appropriately briefed ahead of meetings, providing advice on agenda items and issues arising. Preparing agendas and supporting papers, producing concise and accurate minutes and action plans in a timely fashion. Liaise with colleagues in Federation departments to ensure that information required for meetings is collated and distributed. Specialist Advisory Committees includes Senior Training Boards, Internal Medicine Core, Infectious Diseases and Tropical Medicine, Dermatology, Geriatrics, Respiratory Medicine, Pharmaceutical medicine, Haematology, Stroke and Rheumatology focusing on trainee education and curriculum development Administration: Carrying out work between meetings, including dealing with correspondence, circulating documents, and disseminating information. Contributing to continuous improvement of team processes. Managing membership of committees, including liaising with external stakeholders to identify new members and confirm appointments. Contribute to team processes for recruitment and induction of new committee chairs and lay representativesExamination Board Administration: Administrator for committees who work to create examination board questions for trainee doctor’s exams. I organise meetings, venues, accommodations, travel, and meal arrangements. I circulate agenda, papers for meetings and take minutesStakeholder Management: Developing and maintaining excellent relationships with key internal and external stakeholdersMeetings Coordinator: Scheduling of annual meeting calendar, including room bookings and invitations and arrangements. Supporting any ad hoc meetings as requested by Federation managementRecords Management: Took initiative to create a restructuring the folders, organising files and improving records management processes. Created information sheets on committees to ensure knowledge transfer.

Guidelines Administration: Provide practical support to task force working and writing group members with information. Liaise with task force representatives to obtain regular updates on the progress of Haematology guidelines from the writing groups. Distribute guidelines to appropriate sounding board for comments. Obtain copyrights and permissions for use of information from publishers on new guidelines.Communications: taking minutes for four task force working groups and one committee; prepare agenda’s and circulate papers. Produced the Guidelines newsletter 3 times a year going out to over 6000 subscribers. Co lead on the launch of The BSH Guidelines Official Podcast in Feb 21; wrote all summaries . As of June 2022, over 20k in downloads. Records Management: reorganized folder structures, created new naming conventions and agreed new retention policy for the Guidelines administration area in lines with good practice in records management and being compliant with GDPR.Research & Analytics: Provide statistical analysis to taskforce working groups on guidelines usage and analysis.General administration and systems maintenance: Update member information on Subscriber CRM. Liaise with task force chairs and the Royal College of Pathologists to appoint representatives of BSH for NICE appraisals while maintaining an up-to-date list of appraisals for which BSH is a stakeholder. Stakeholder Management: first point of contact for BSH Guidelines, answering external queries from stakeholders and members of the public. Liaise with external bodies such as NHS evidence, ensuring that documents are reviewed by the appropriate Task Force when required. Website: Maintain up-to-date information on the website (task force membership, publication dates, etc.) using Umbraco as well as adding guidelines, audit templates and removing guidelines when needed. Assisted with the design of Guidelines webpage for implementation in 2019 to improve usability and increase usage.

Information Records Management: creating file structures; creating, updating and maintaining records providing advice on good practice regarding records management for GDPR. SharePoint Administrator: Full administration rights on the SharePoint for the Professional Standards environment including tasks of creating, organising, updating and maintaining documents in libraries and working groups. Research: providing research for head of Professional Standards on engineering related subjects.Inbox Management: answered and directed enquiries coming into the Professional Standards inbox. Drafted emails sent out to external stakeholders.Communications: taking and drafting minutes for working groups and committees; formatting, editing and proof reading papers; producing committee bulletin, publishing and updating web content for stakeholders to access.Meetings Coordinator: organising meetings and events for engineering committees, working and steering groups including drafting agendas, creating doodle polls for agreed dates, arranging room booking, catering and expenses.Diary Management: booked and updated calendar with events and meetings for the Professional Standards team.

Information Management: answering enquires from all offices regarding the commodities information requests, research and intranet support queries.Acquisition Management: budget of £500 000 on information products; administrator and negotiator of renewals of e-subscriptions on information products such as Bloomberg and Financial Times. Provided training and support to teams on information sources; answered subscription queries. Managed the administration associated with e-subscriptions and books i.e. ordering, invoicing, payment and account administration. Copyright: answering copyright enquiries for London and overseas offices. Obtaining copyright permissions from publishers; supported risk assessments for copyright.Knowledge Management: supporting the management of CRU’s social collaboration and intranet tool Jive including publishing updates, up keeping of content and answering general queries;. Support CRU’s knowledge management initiatives i.e. Lunch & Learns.

Enquiry handling and management: dealing with face to face, phone and email for PHSO staff. Enquiries varied from interlibrary loan requests to complex health and parliamentary queries.Acquisitions & Serials Management: ordering and receiving new books. Ordering and receiving magazines and journals; creating routing lists for circulation. Administrator of Dawson Books and NHS Athens access for organisation. Trouble shooting missing items and online access to journals.Cataloguing and Collection Management: responsible for choosing items for cataloguing, updating stock and disposing of redundant item. Working with ICT to design an SharePoint environment to replace current system and project managed the migration of records. Archiving: enquiry handling, circulating, disposing, retrieving, sending of case files for the organisation. Finance: budget of £42 000 on information resources, responsible for purchasing decisions which are then agreed by management. Processing invoices on IPOS purchasing management system. Internal Communications: corrected, published and updated weekly content on PHSO's intranet marketing and promoting the information services and blogs. Engaging with staff and giving feedback to the directorate. Provided information resources inductions/training to new and existing staff on services. Systems & Information Management Adviser (SIMA): responsible for managing information in External Affairs and Insight directorate in line with Information Records Management (IRM) policies and procedures. Trained to advise and support colleagues with IRM requests or issues such as folders management or locating lost documents. Provide all training in the London office on the use of Meridio (Content Management System).Secretary of the Ombudsman Social and Sports Club: I coordinate social events for staff such as the PHSO Staff Christmas party 2014 & 2015, Macmillan Coffee Morning and varies charity fund raising events.

Enquiries: assisting students with their library enquiries.Database maintenance: updating catalogue and student records.Circulation: loan and reservation requests; payment for fines.Collection maintenance: shelving and checking for missing books.

Database Updating and Cleansing: populating the Sigma database with new records; weeding though redundant records and migrating information data from various records. Market research: creating and researching organisations.

Enquiry handling: dealing with faculty and student enquiries regarding books and journals.Management of Acquisitions and Serials: ordering and receiving books using Dawson books. Created and organised an Excel spreadsheet for 2013/14 book ordering. Receiving magazines and journals; checking them into an Excel spreadsheet.Management of Cataloguing and Collection: Using a basic form of Sirsi Dynix Library management system; I catalogued and amended records. Cleaned, minor repairs on books and relocated Historic book collection.

Management of Enquiries: in person, phone, postal and email. Enquiries are recorded onto Microsoft Dynamics Customer Relationship Management system for reference. Management of Acquisitions, Cataloguing and Serials: ordering and receiving new books and following monthly budgets. Received magazines and journals, created distribution list for circulation, traced missing issues and ensured the library received items. Catalogued records using AACR2 into Sirsi Dynix Unicorn Management database.Maintenance of Collection: updating stock; weeding stock of old and damaged materials; book repair.Finance: following tight budgets, handling generated income, having invoices processed, generating invoices for fines and lost items. Legal Deposits: receiving new RICS publications and fulfilling legal deposit requirements.Other tasks include: issuing ISBN numbers for RICS publications, processing photocopy requests following Copyright licensing agency protocols. Co-ordinating group visits to the library and providing e-resources tutorials.

Customer Service: aiding customer in making purchases and answered footwear enquiries.Accounts receivable: banking needs, such as debit machine deposits, cash deposits, returns and exchanges. Management of Staff: line managed four staff members; mentored and encouraged staff development and directed staff on work responsibilities. Finance: followed tight budgets for buying merchandise for each quarter; created monthly targets for revenue and compared each month from the previous year.Ordering: various suppliers visited the business with different models of footwear. Suppliers included Clarks of England, Hush Puppies, Prospector, Born and Naturalizer. Marketing: designed the signage and created displays; writing and placing ads on provincial radio and newspapers.

Enquiries: answered general questions concerning the Art Gallery and exhibits.Coordinating receptions: working with curator on opening new art exhibits; making sure food and seating arrangements were met; and greeting gallery members. Responsibility: for various precious art works while on duty such as Alex Colville Serigraphs and Group of Seven paintings. Opening and closing the Art Gallery using advanced security alarms.General administration: university documents in particular mailing lists and donations.