Samar Yassin Email & Phone Number

Dubai, United Arab Emirates

• Sr. Educational Platform Administrator
• Oversee the daily operations and maintenance of educational platforms to ensure optimal performance.
• Manage user access, permissions, and roles for educators, students, and administrators.
• Implement and monitor security measures to protect sensitive data.
• Train staff and users on platform functionalities and updates.
• Troubleshoot and resolve technical issues related to the platform.

Dubai

• E-Resources & Assessments list:
• HMH books, McGraw-Hill Books, Connect Ed, Study Sync, Wiley Plus, Achieve-3000, IXL, I read Arabic, Alef Education, Turnit in, Edmentum, Unifrog, ATLAS, Nahla wa Nahel, Bravo Bravo
• PowerSchool, Schoology, Class link
• MAP, PASS, CAT4, PISA, PISA-based Test for School (PbTS), TIMSS, PIRLS, PSAT.Examiner Administrator Responsibilities:
• Administers National Agenda assessments (TIMSS, PISA, PBTS, PIRLS) for all Schools.
• Observed all arrangements for all external assessment entries (MAP, CAT4, PASS, and Arabic-IBT).

Ras El Khiama

• Completed all SIS system updates for teacher/student, data, and import/export tasks.
• Updated school system (EIS) database.
• Completed all school-related e-content and web-based applications.
• Increased training for teachers and students on smart learning programs and smart board equipment; more than 80% of school employees received ongoing training.
• Aided the school administration in exporting all student reports.
• Monitored all user requests and promptly responded to them.

Ajman El Jarf

• Provide helpdesk support and resolve problems to the end user’s satisfaction.
• Monitor and respond quickly and effectively to requests received through the IT helpdesk.
• Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority.
• Utilize and maintain the windows desktop software.
• Document internal procedures.
• Modify configurations, utilities, software default settings, etc. for the local workstations.

Handling internet technical problem as settings, trouble shooting, solving and maintains all kind of routers and modems also networks problem email settings and domains inquires Handling complains of the customer

Sharjah

 Supervises the morning and the night teams. Handling complains. Handling the team activities and work performance.

Egypt

Supervises and direct a team contains 17 team members agent monitoring all their activities as:  Daily Output Performance such as (Hold, Not Ready, off board, and Average talk time). Customer service representative call Quality. Handling all customers' complains trying to have a solution for their complaints in order to rebuild the customers trust and.

Excellent, Computer Science, Excellent

Bachelor Of Computer Science

Bachelor Of Technology - Btech, Computer Programming, Execllent

Activities and Societies: Swimming , travelling