o Coaching Multi level “Managerial” with quality concerns and feedback.o Evaluate customer experience and suggest operational enhancement to improveTNPS & NPS.o Evaluate Social media agents' performance concerning the quality .o Enjoys thinking and approaching opportunities in an analytical manner.o Capture and report customer comments towards continual product and services.o Defined the main reasons for detractor customer and report it.o Evaluate and direct vendor to enhance core customer experience.o Give and create End to End customer experience by spotting any gap in commercial operationand give recommendations based on customer feedback from calls.

Social Media Specialist at Vodafone Egypt Tasks &Responsibilities : .Follow and reply customers requests .Manage all Vodafone Egypt's Social Media Channels Facebook ,Twitter account, YouTube channel Handling social media campaigns and day to day activitiesPlanning social media campaign to Increase brand awarenessPromote Vodafone website via Social media toolsProtect the brand reputation online with strategies, tactics, and advisesHandel the daily reports and sent it to my direct manager.Attend meeting and take minutes .

Resolve customer issues effectivelyMaintaining positive customer relationsEngaging with customersHandling administrative duties for the departmentPrepare sales reportsWriting reports for senior managers

Customer care consumer activation RepresentativeTasks &Responsibilities :Received &Revise contracts from Vodafone branches Activate post paid lines Receiving calls from Vodafone sales stuff and respond inquiries