Samara Almeida Email & Phone Number

State Of São Paulo, Brazil

Desenvolvimento de 2 projetos na academia Start em parceria com time de ciência de dados:Projeto 1: Sistema de recomendação de músicas com ETL simples da API do Spotify para o DatabricksProjeto 2: Chatbot com uso de IA generativa e armazenamento em banco de dados vetorial chromadb e postgreSQLSustentação de Digital Contact Center na plataforma Genesys através do Service NowAcompanhamento do desenvolvimento de fluxos de automações de URA e ChatCuradoria e sustentação de… Show more Desenvolvimento de 2 projetos na academia Start em parceria com time de ciência de dados:Projeto 1: Sistema de recomendação de músicas com ETL simples da API do Spotify para o DatabricksProjeto 2: Chatbot com uso de IA generativa e armazenamento em banco de dados vetorial chromadb e postgreSQLSustentação de Digital Contact Center na plataforma Genesys através do Service NowAcompanhamento do desenvolvimento de fluxos de automações de URA e ChatCuradoria e sustentação de Chatbot interno no DialogFlow. Show less

Management and resolution of customer issues, coordinating critical interactions on platforms such as Reclame Aqui, Procon, and the company's social media.My responsibilities involved liaising with different departments for effective issue resolution, keeping clients informed via phone, email, and WhatsApp.Furthermore, I was responsible for crafting public responses on complaint platforms, advocating for the company's reputation and values. Upon closing each case, I compiled a… Show more Management and resolution of customer issues, coordinating critical interactions on platforms such as Reclame Aqui, Procon, and the company's social media.My responsibilities involved liaising with different departments for effective issue resolution, keeping clients informed via phone, email, and WhatsApp.Furthermore, I was responsible for crafting public responses on complaint platforms, advocating for the company's reputation and values. Upon closing each case, I compiled a summary of the customer's journey, identifying areas for process improvement.Achievements: Earned the RA1000 badge in July 2022 (Reclame Aqui). Show less

São Paulo, São Paulo, Brazil.

I addressed technical issues related to cloud storage services and digital platforms, providing remote user support. Collaborated with the technical team to solve software problems and maintained regular communication with customers to ensure their satisfaction. I acquired strong problem-solving skills and technical communication in English during this experience.

São Paulo

Collaborated with the control department at 24 de Maio unit in recording fiscal data using the Sifin system. Facilitated obtaining quotes and making reservations for air travel and accommodations for events in other states or countries. Reviewed and verified documentation of outsourced employees, ensuring compliance during annual audit processes.

Administration and closure of the electronic point system (Pontomais) and management of the time bank. Review and verification of payroll, admission, dismissal, and benefits processes. Execution of financial transactions such as salaries, vacations, and severance payments through internet banking. Monthly review of payroll payment guides. Responsible for file management, issuing invoices, and procurement of office and cleaning supplies.Additionally, I participated in the resume screening… Show more Administration and closure of the electronic point system (Pontomais) and management of the time bank. Review and verification of payroll, admission, dismissal, and benefits processes. Execution of financial transactions such as salaries, vacations, and severance payments through internet banking. Monthly review of payroll payment guides. Responsible for file management, issuing invoices, and procurement of office and cleaning supplies.Additionally, I participated in the resume screening process on recruitment platforms and conducted selection processes for operational positions. Show less

São Paulo, Brazil

15-month Apprenticeship Program with experience in the following areas:Recruitment & Selection: Conducting phone and email recruitment, welcoming candidates, administering and evaluating non-psychological selection tests.Training & Development: Supporting analysts by updating spreadsheets, researching materials for training development, and organizing training rooms. Also, fully responsible for promoting and loaning books from the organization's library, as well as registering… Show more 15-month Apprenticeship Program with experience in the following areas:Recruitment & Selection: Conducting phone and email recruitment, welcoming candidates, administering and evaluating non-psychological selection tests.Training & Development: Supporting analysts by updating spreadsheets, researching materials for training development, and organizing training rooms. Also, fully responsible for promoting and loaning books from the organization's library, as well as registering and tracking borrowed books.Reception: Greeting visitors, handling telephone calls and directing them appropriately, managing room reservations, and creating identification badges.Operations: Managing and maintaining content for automatic customer responses on the AstraZeneca website using the DTBot tool. Show less

Engenharia De Software

Aws Re/Start

Treinamento intensivo para certificação AWS Cloud Practitioner

Desenvolvimento Web Full-Stack Java/React

Lógica de programação Orientação a Objetos com Java, Spring Boot, HTML, Node.js, Yarn, TypeScript, React e Tailwind CSS. São explorados.

Gestão De Recursos Humanos