Samara França Email & Phone Number

São Paulo, Brasil

São Paulo, Brasil

- Creation of content to strengthen relationships with the customer base;- Support in creating landing pages, emails and automations to support the CS strategy;- Engaging with the active customer base via email and whatsapp, ensuring that the brand's values and tone of voice were always followed;- Support in organizing and holding online and offline events aimed at lead generation, upcell and cross sell;- Support in planning the area's communications calendar;- Support in planning and implementing outbound marketing campaigns and projects;- Support in the implementation of projects focused on the relationship and education of the active customer base;- Creation of reports and presentations of the area's results.- Daily use of tools such as Asana, Hubspot, SalesForce, Slack, Miro, SenseData and Canva.

São Paulo, Brasil

- Content creation such as blogposts, e-books, templates, infographics, press releases, scripts, social media posts, all in English and Portuguese;- SEO optimization of the content created for 99Hunters' blog;- Support in creating landing pages, emails and automations to support the content strategy;- Support in planning the area's content calendar;- Management of social networks (Linkedin, Instagram, Facebook, Youtube and Telegram), posting all content and monitoring its results;- Support in the planning and implementation of inbound and outbound marketing campaigns and projects;- Content production, design, video editing;- Engagement with different stakeholders on social networks and in the headhunters' community, ensuring that the brand's values and tone of voice were always followed;- Support in the implementation of campaigns and projects focused on lead generation, relationship and education;- Support in the organization and execution of online and offline events focused on lead generation;- Elaboration and sending of internal communication;- Daily use of tools such as Trello, Semrush, Instagram, LinkedIn, Hubspot, Slack, Mic, Snovio and Canva;MAJOR ACCOMPLISHMENTS:- Launching the company's first course and achieving an enrollment 400% higher than goal and a number of people certified 300% higher than goal, and an NPS of 93.6.- Planning and organization of the sponsorship of the biggest event of the HR market, the HR4Results, which brought us an ROI of 641%.- Considerable increase in followers on the brand's Instagram, with an 84.9% increase in reach and almost 7% increase in engagement.

São Paulo, Brasil

- Responsible for managing a portfolio of clients;- Acting as a specialist in Recruitment and Selection;- Support and advice to ensure they achieved the expected results;- Monitoring KPI's of platform usage;- Mission to reduce churn rates, ensure renewals and perform portfolio upselling; - Proactive actions for customer engagement;- Updating the registration system, with description of customer interactions;- Production and submission of meeting minutes;- Periodic meetings to teach customers how to use all the features of the tool;- Application of the tool's training;- Sharing of best practices for a successful selection process;- Data Studio update, to improve data extraction for the client's internal metrics;- Suggestions for improving the stages of the selection process;- Mediation between the client and the other areas of the company.

São Paulo, Brasil

- Responsible for attending to candidates seeking ATS support;- Management of the incoming flow and TMA;- Control and handling of the flow of complaints present at Reclame Aqui;- Increase in the CSAT of candidates;- Awarded the RA1000 seal, which highlights companies that have excellent service rates on the Reclame Aqui platform.

São Paulo, Brasil

- Responsible for daily clipping with analysis of the repercussion of the brand and competitors in the media and social networks;- Assistance in the creation of social media posts;- Production, sending and follow-up of press-releases;- Relationship with brand ambassadors;- Capturing and editing external video content;- Support in the preparation of events;- Script writing for interviews, lives and recordings;- Translation of scientific articles and studies using the brand's muscular electrostimulation device.

São Paulo, Brasil

- Responsible for the production of scripts for the audiovisual segment of the publisher, besides the creation of short texts with content summary for the site. - Feeding of the daily production agenda; - Analysis of the repercussion of the brands' contents on the social networks; - Analysis of clipping and information gathering for script production; - Staff meetings, script structuring and fact-finding; - Schedule of posts; - Creation of subtitles, titles, hashtags and thumbnails for video content.