Samara King Email & Phone Number

Mississauga Ontario, Canada

• Customer service expert and product specialist responsible for providing clients and associates with accurate industry related information including all Victoria Secret sales products of past and present.
• Coaching store associates on customer service best practices as per Victoria Secret standards, including measuring, assessing anatomy, and diagnosing fit issues to recommend tailored product and improve client.
• Conducted training courses for associates in preparation for… Show more
• Conducted training courses for associates in preparation for their Bra Certification Certificate
• Content/copywriter for brand promotion for associates in training
• Membership of the Joint Health and Safety Committee. (Ensuring store safety standards are met; relaying meeting focus and information to associates)

Mississauga, Ontario, Canada

• Customer Service Representative responsible for handling customer inquiries regarding procedures and policies and ensuring cash operations run effectively and efficiently.
• Supervised and trained Front End employees (customer service representatives and cashiers) on policies, changing and updated procedures and customer service best practices.
• Prioritized and managed Front End employees schedule to ensure efficiency in workforce, including replacing shifts for absent/ill staff and… Show more
• Prioritized and managed Front End employees schedule to ensure efficiency in workforce, including replacing shifts for absent/ill staff and scheduling sufficient break and lunch times.
• Processed and organized monetary and non-monetary transactions in cash office such as daily bank deposits, balancing books and funds for cash tills, purchases and refunds, and lottery sales. Show less

Mississauga, Ontario

• Responsible for organization and management of the office: preparing physician documents, conducting data entry of confidential files and charts, scheduling appointments, administering inbound/outbound calls
• Maintained positive relationships and open communication with physicians, staff and patients via face-to-face meetings and weekly reports.