Samara Martinez Email & Phone Number

Anaheim, Ca, Us

Garden Grove, California, United States

As a customer service representative, I am responsible for processing and updating customer purchase orders and facilitating communications with our warehouse.

Cypress, California, United States

I managed and resolved a high volume of delinquent accounts ranging from 60 to 89 days past due by sending appropriate documents, balancing incoming/outgoing phone calls to customers, insurance, companies, dealerships, auto-body shops, etc. I utilized skip tracing software such as Accurint, TLOxp, and Microbilt to obtain and verify customer information. I also created and updated the monthly team schedule and sent attendance emails to the team. I have helped develop and execute team challenges designed to meet delinquency targets and compiled daily “Delinquency Cases Worked” report to show trends and track progress of the team.

Cypress, California, United States

As a senior representative, I managed a caseload of around 120-150 cases that were between 60 to 89 days delinquent. A major part of this role included reviewing credit applications, contracts, and credit reports to manage risk and assess customer's ability to pay. I requested, assigned, and managed repossessions through vendor portals, as well as processed post repossession paperwork. I created PowerPoint presentations for regional meetings as well as set agendas for team meetings.

Cypress, California, United States

I transitioned from the staffing agency, into a permanent associate position directly with Honda in the Customer Accounts Domain. I managed an average caseload of 200 delinquent accounts ranging 30 to 59 days past due. I manually called my customers without an auto-dialer, and balanced answering inbound phone calls. I resolved accounts by sending letters, light skip tracking, collecting payments, creating payment arrangements, and processing deferrals. I regularly spoke to customers who were 60-120 days delinquent on their accounts and needed assistance in Spanish. I also trained new incoming team members in a side-by-side setting.

Honda Financial Services - Cypress, Ca

I spent slightly over a year with the staffing agency, on assignment to American Honda Finance Corporation. I worked two separate roles during that time. First I was on the Early Collections - where I handled a high volume of incoming an outgoing calls, regulated by an auto-dialer system. The goal was to reach customers, make payment arrangements, process payment extensions, collect payments, and address general questions regarding retail contracts and lease agreements. My second role was in the Customer Service Department. As a customer service representative, the priority was inbound calls regarding a broad spectrum of client concerns including: payoff quotes, total losses, title questions, simple interest explanations, permission letters, re-registration requests, refunds, payment verifications, and third party authorizations. I trained new representatives on the call pattern, case organization, and the major operating systems.

Long Beach

As manager, I was responsible for an inventory valued just over $100,000. I researched and purchased items from all over Latin America that provided guests with a keepsake of their experience. I thoroughly enjoyed working with vendors and learning about their products. I oversaw the daily functions of the store and worked closely with the Visitor Services Associates and Store Volunteers to provide excellent customer service. Together, we created unique displays that educate and captivate guests and generated revenue to fund special programming at the museum. I performed the tasks of Store Associate most days and trained the majority of the people who worked with me in the store. Lastly, I maintained the products listed on the museum's online store and fulfilled the orders.

Long Beach

This was a part-time position that allowed me to gain extensive knowledge about working with local and international vendors. I was able to learn the history behind all the different items that are carried in the store as well as how to sell to visitors. My tasks included receiving and processing shipments, taking inventory, categorizing and organizing merchandise, interacting with guests, using the cash register with a POS system, and even a little bit of buying. I spent a couple months working at both the Museum Store and the Front Desk in order to become a well-rounded employee and learn as much as possible about museum culture.