Complaints And Inquiry Clerk
CurrentAssisted with complaint gap analyses and risk assessments.• Tracked, monitored and worked with stakeholders to address issues identified through root cause analysis.• Analyzed complaint data to identify root causes, trends, issues and regulatory concerns.• Worked with stakeholders to help create and revise customer complaint monitoring, manage training and enforce policies and procedures.• Investigated and resolved customer inquiries and complaints quickly.• Conducted quality control reviews on complaint data and addressed results with colleagues to influence positive change.