Samara Owen Email & Phone Number

Kirkland, Wa, Us

Seattle, Washington, United States

• Marketing and Business Development for Hospice, Home Health, Home Care programs and Skilled Nursing Facility• Project management coordinating admission of patients to hospice services• Specialize in hospital relationships, transitioning patients, providing education and support for account partners and families• Manage account relationships and generate referrals• Perform medical assessments and urgent hospice admissions

Seattle, Washington, United States

• Provide care for 3-5 postpartum mother-baby pairs with emphasis on monitoring health status, emergent response as needed, infant and postpartum care, vaccinations, and breastfeeding

Bellevue

• Implement human capital management software for clients from a wide range of industries• Manage up to 12 projects simultaneously while hitting key deadlines• Utilize HTML for customizations and Unix for troubleshooting data flow to payroll product• Creation of client video education library• Led educational seminars for client project teams• Built internal systems to improve organization and efficiency

• Act as leader in Support department; oversee department workload, stay up to date on current development issues, etc.• Responsible for overseeing training of new team members in Support department and assist with training of team members in other departments.• Manage case escalations for the team that must go outside of the Support department for resolution.• Act as backup resource for Consulting department by providing training, implementation and consulting services to customers.• Taught a full application configuration and administration workshop in San Francisco, in September 2011. Client Services Representative at Michigan SHRM conference in October 2011.• Proficiency troubleshooting at the SQL database level and within Unix shell. SQL Server maintenance, database support, IIS and Windows Server configuration for software environment.Emphasis on customer service, remote training, application installations and upgrades, terminal services maintenance. Diverse customer base ranging from licensed to hosted customers integrating a variety of different payroll systems, with unique network configurations.

Product Support Specialist:• Support multivalue database reporting products• Provide remote support, training and upgrades for clients• Support the two MITS software products for multiple Operating Systems and Databases: Universe and Unidata on Windows, Unix, and Linux • Completed SQL course to assist with relational database support• Accurately and effectively document all findings in service tickets• Build internal knowledgebase by adding articles and brainstorming process improvementsInternal Helpdesk Manager:• General desktop/printer support for MITS employees.• Maintain knowledge of network health and security. Created Network diagram, made network recommendations, and perform regular server checks. Monitor and maintain network backups.

• Remote technical consulting; network administration support and maintenance. Network administration and maintenance. Dispatch IT consultants, bid and procure hardware and software. Project management for consultants.

Associate'S Degree, Registered Nursing/Registered Nurse

Activities and Societies: Honor Society President, SCC Association of Nursing Students - Class Representative

B.A., English

Activities and Societies: Volunteered at Harborview Medical Center I studied English Literature and Pre-Medical studies.

Aas

Running Start: Completed Associates Degree and High School Diploma simultaneously