Samara James Floro Email & Phone Number

Dubai, United Arab Emirates

•Making guests feel welcome by greeting them warmly•Helping guests check in and out by helping to confirm reservations, take payments, and providethem room keys while maintaining friendly interaction.•Answering questions from visitors and giving them details about hotel Information, its features,and its vibrant neighborhood.•Handling guest complaints or issues and working to resolve them in a timely and satisfactorymanner.•Offered flexible working hours to meet varying hotel demands. •Within two months of starting, I was nominated for employee of the month. •Has achieved one employee of the month nomination per quarter. And gathered three winning ways rockstar nominee certificate.•Spotlight Award winner as member recognition hero for Intercontinental Hotel Groups rewardsclub by Achieving 96% recognition.•Proficient in performing hotel night audits, ensuring accurate financial reporting, balancing daily transactions, and preparing end-of-day reports for management. •Team Leadership: Experienced in leading and motivating hotel staff, ensuring seamless operations, and maintaining high standards of service in a fast-paced hospitality environment.

Parañaque, National Capital Region, Philippines

•Learned the responsibilities of an airport check-in officer and as an in-flight cabin crew.•Completed assessments on training materials and flight scenario exercises. •Led my group throughout the workshop as the Purser and Demonstrated project managementskills to lead and execute projects.•Led meetings and discussions remotely using Zoom and Microsoft Teams. •Demonstrated commitment to professional development by participating in formal and informaltraining.

Sampaloc, Manila, Philippines

• As a Trainee, I was able to gain knowledge on the followingSubjects:o Event Planningo Event Operationso Information Management trainingo Front office Managemento Leadership and Management Trainingo Forbes Travel Guide luxury service• And was awarded as an outstanding learner with a grade of95.04% Bronze awardee in our batch.

New York, United States (Offshore)

• Worked in night shift for an American based company.• Informed potential clients on what Pivotal Solutions offers.• Used LinkedIn as a source of information to gain potential leadsthat may require Pivotal Solution's services.