Samara Petersen Email & Phone Number

Melbourne, VIC, AU

• Manage the full project lifecycle for annual member statements and other superannuation-related initiatives, from initiation to completion whilst ensuring compliance and on track (budget and timeliness).
• Lead impact assessments and strategy development for recurring projects, achieving a 23.3% increase in operational efficiency, a 3.5% improvement in project delivery through effective resource management and risk.
• Develop change management strategies and created training… Show more
• Develop change management strategies and created training and support materials for internal and external teams on statements and SEN communications. Show less

• Design and implement processes, collaborate with the business to enhance operational efficiencies whilst improving outcomes for our members.
• Collaborate with stakeholders to gather requirements, develop project plans, and implement and test solutions that effectively addressed business needs.
• Apply risk management practices to guide project decisions, manage strategic communications across various channels and reporting levels, and collaborate effectively with stakeholders.

Melbourne, Victoria, Australia

• Analyse and implement improvements for daily data validations in a rapidly evolving environment.
• Prepare documentation for reference and developed a catalogue of available reports for internal use.
• Analyse systems, transactions, and business objectives while reviewing business requirement documents and working closely with key stakeholders to mitigate risks.
• Conduct comprehensive testing across concurrent projects while mitigating risk and improving communication with… Show more
• Conduct comprehensive testing across concurrent projects while mitigating risk and improving communication with outsourced providers to ensure stakeholder alignment and engagement.
• Review reporting on incidents, breaches, and complaints to identify root causes, implement or revise processes as needed, and report on systemic issues. Show less

• Work autonomously on concurrent projects while applying high-quality operational expertise and knowledge of relevant superannuation legislation to effectively manage complex and sometimes ambiguous requirements.
• Lead the delivery of compliant annual member statements (which included implementation of new branding, integration of data remediation solution and transition to new administrator).
• Manage and oversee internal messages around employer communication by analysing registry… Show more
• Manage and oversee internal messages around employer communication by analysing registry data, creating and coordinating schedules while reviewing and distributing content.
• Review complaints and incidents to ensure thorough resolution while addressing process breakdowns and monitored implementation of solutions, while supporting team with timely responses to queries. Show less

• Document, review and assist with BRDs for multiple functions and systems (including communication consolidation and digital platform integration through APIs) ensuring requirements met client needs and operational best.
• Deliver high-quality, timely support to clients and staff, ensuring a smooth and successful transition to new systems and processes whilst identifying opportunities to improve productivity and efficiencies.
• Take complex information, consolidate, create… Show more
• Take complex information, consolidate, create and deliver (written and verbal) simplified and clear communications to support business objectives and stakeholder engagement. Show less

Melbourne, Australia

• Conduct high-level analysis of communication suites, followed by consolidation of collateral recommendations to drive improvements to process and operational efficiencies.
• Ensure transparent knowledge sharing with clients and staff through simple and easy to understand presentations and workshops whilst providing high quality support.

Melbourne, Australia

• Provide high-quality, timely support to clients and staff by addressing and resolving inquiries promptly, assisting with complaint and incident investigations whilst developing and enhancing business rules and processes.
• Prepare and delivered reports for client Board Reports, meeting minutes, and organised corporate events, including catering and materials.
• Support the coordination of the annual member statements by liaising with internal and external stakeholders while managing… Show more
• Support the coordination of the annual member statements by liaising with internal and external stakeholders while managing daily responsibilities and ad-hoc requests. Show less

• Manage inbound and outbound calls, delivering clear and relevant information with a client-focused approach and identifying suitable solutions.
• Apply thorough knowledge of superannuation legislation to successfully assume additional responsibilities and sharing knowledge, expertise, and best practices.

Vce

Project Management Fundamentals

Emerging Leadership Program

Vendor Management In The Superannuation Industry

Project Management Office (Pmo)

Pd4: Digital Machine Learning, Big Data & Superannuation Funds

Certificate Iii In Financial Services

Rg146