Samara Pulido C Email & Phone Number

Victoria, British Columbia, Canada

Counselor for a variety of businesses about how to improve communications and customer service skills. Teaching staff how to create a better way to improve assistance with clients and support their necessities according to the company's goals. Instructions on how to handle PQRs from customers and create strategies for developing the best way to communicate.

Colombia

Accomplishments: I increased the company`s social media presence from 0 to nearly 4000 followers on Facebook and Instagram, now. Development of a web page as well as marketing tactics to attract new customers. New B2B agreements have been established. I was responsible for driving brand awareness through on-site, face-to-face interaction with customers.

Bogotá

Accomplishments: Improvement of the company's customer service, corporate culture, internal communications, and brand management, through staff training. We could verify this through a survey that shows an increase of 80% in customer service approbation after the training.Implementation of manuals and procedures to ensure quality in brand management, all.

Bogota

Accomplishments: liaisons between the company and buyers. I provided valuable information about products and services to consumers. promote communication of marketing guarantee drive sales. Increase in written press Releases from 30 to 100 per year, and brand publications (PR) from 150 to 480 a year, in different specialized media.Development of inbound.

Coordination of organizational communication of the company, generation of promotional communication strategies. Management of public relations. Content creator for all the company`s channels.

Social Communications And Journalism, Organizational Communication, General, Social Communications And Journalism

Pdd Business Marketing, Business, Currently

Education record

Education record

English and conversation course, advanced level, Febrero 2010 Julio 2010, London UK.