• Providing user support by responding to tickets and resolving technical issues.• Diagnosing and fixing problems related to hardware, software, and networks.• Performing maintenance on hardware and software, including installation and updates.• Monitoring and managing network infrastructure to ensure connectivity and security.• Creating technical documentation and training users on effective technology use.

• Tasked with gathering and analyzing large volumes of data from diverse sources to ensure precision and reliability.• Utilized statistical methods to identify significant trends and insights that drive strategic decisions.• Crafted and presented detailed reports and data visualizations with tools like Power BI and Tableau.• Partnered with various teams to support decision-making processes and improve overall business efficiency.• Monitored and evaluated key performance… Show more • Tasked with gathering and analyzing large volumes of data from diverse sources to ensure precision and reliability.• Utilized statistical methods to identify significant trends and insights that drive strategic decisions.• Crafted and presented detailed reports and data visualizations with tools like Power BI and Tableau.• Partnered with various teams to support decision-making processes and improve overall business efficiency.• Monitored and evaluated key performance indicators to suggest data-driven enhancements. Show less

• Completed studies in French language.• Enhanced my business communication capabilities through focused Business English training.• Gained valuable administrative experience in international settings, refining my organizational and interpersonal skills.

• Analyzed data flow between systems, identifying inefficiencies and designing solutions.• Developed and implemented custom integrations using the N8N platform to ensure seamless data exchange.• Established real-time data synchronization processes to improve accuracy and system reliability.• Created thorough documentation of system processes, aiding teams in understanding and resolving issues effectively.• Reduced troubleshooting time by 15% through detailed documentation.

• Provide support to users locally and via remote access; • Support proprietary operating systems;• Assist and support ERP system vendors;• Provide support for systems in Windows Server environments;• Use SQL to manipulate data in databases. .Achievements: • Participation in the implementation of the Tasy Management System - Philips, with a focus on creating specifications, manuals, and training for the entire Unimed unit. • Developed SQL scripts for… Show more • Provide support to users locally and via remote access; • Support proprietary operating systems;• Assist and support ERP system vendors;• Provide support for systems in Windows Server environments;• Use SQL to manipulate data in databases. .Achievements: • Participation in the implementation of the Tasy Management System - Philips, with a focus on creating specifications, manuals, and training for the entire Unimed unit. • Developed SQL scripts for decision-making and monitored continuous improvements in processes. Show less

• Active Directory management; • Support for operating systems;• Preventive and corrective maintenance on computers;• Company asset management;• Maintenance, installation, and configuration of printers.Achievements: • Implementation of an automation system for weighing at the facility;• Listing, categorization, and tracking of assets at the facility; • User training in remote work applications;• Enhancement of the surveillance system;• Implementation… Show more • Active Directory management; • Support for operating systems;• Preventive and corrective maintenance on computers;• Company asset management;• Maintenance, installation, and configuration of printers.Achievements: • Implementation of an automation system for weighing at the facility;• Listing, categorization, and tracking of assets at the facility; • User training in remote work applications;• Enhancement of the surveillance system;• Implementation of workplace safety and audit project using virtual reality technology;• Participation in asset management nationwide. Show less