Samara Maria Vieira Email & Phone Number

Peru

Remote

• Lead agile projects to enhance AI-driven credit risk models and digital transformation for LATAM financial institutions, along with a cross-functional team (Data Scientists, IT, Product, Risks) in agile environment.
• Oversee end-to-end project delivery for Credit Cards, Consumer, SMEs, and Retail segments.
• Define and track OKRs. Engage with clients to accomplish schedules, conduct executive decks/Business Case for clients and manage a team of accountants.
• Work closely with Product area to define and prioritize new features for the platform to deliver more value for the customer.Key Achievements:
• Reduced service turnaround time by 30% through Kanban implementation using Monday platform, improving resource efficiency and communication.
• Halved churn rates by executing a customer experience enhancement project

Lima, Peru

• Managed agro-export and real estate projects, overseeing scope, budget, timelines and stakeholders communication.
• Implemented KPIs to measure and optimize projects performance.
• Assist on the Group’s strategic planning through the feasibility study of new projects, market research, P&L analysis, prepare and present executive decks for the board of Directors. Key Achievements:
• Successfully delivered an agroexport project within the Schedule through a rigorous planning and coordination with the providers and stakeholders to achieve the exports timeframe.
• Led the digital transformation of administrative and financial processes, including ERP implementation.
• Enhanced financial reporting accuracy and speed using Power BI.

Lima, Peru

• Main clients: BCP (Peru), Thomson Reuters (Brazil), Hitachi (India)
• Directed outsourcing project across Media, Finance and Retail sectors using waterfall methodology. Liaise with cross functional teams like IT, Admin, HR and Operations to ensure the final delivery within the success.
• Executed a successful call center project for Banco de Credito del Perú, which involved: Due Diligence, Hiring, knowledge transfer, CRM platform implementation, IT and infrastructure set-up.
• Delivered BCP Call Center within the estimate schedule with a client satisfaction rate of 93%, through an effective communication between the stakeholders and detailed risk mitigation plan.
• Delivered outsourcing Media project business in Brazil and Mexico accomplishing the targets of cost, time and quality defined.

Mumbai E Região, Índia

Gained expertise in project management methodologies and best practices through a year-long cultural immersion in India.

Florianopolis

* Responsible for operations and relationship management, specializing in car loans and car insurance. * Perform document analysis, credit analysis, follow-up collections, default ratings and keep track on other KPI’s, such as market-share and revenue ratings.* Execute fraud prevention according to the bank’s compliance guidelines.

Florianópolis E Região, Brasil

* Support Commercial area, making interface with other stakeholders to ensure the branch reach its targets. * Consolidating data and prepare performance reports to the senior management.

Master Of Business Administration - Mba, Business Administration And Management, General

Innovation And Entrepreneurship Program

Ciencias Economicas, Economia