Samarendra Chakraborty Email and Phone Number

• Leading a team of 15 to improve performance and efficiency of existing businesses• Reviewing and reporting operations performance through Site Quality Index regularly to close gaps and ensuring constant improvement in service quality• Developed and maintained strong customer relationships, resulting in a 20% reduction in complaints

• Led a team to manage daily fulfillment of orders for Eastern region of India• Collaborated with the sales team to align the supply partner network with business expansion plans, resulting in a increase in revenue• Utilized data analysis to optimize supply systems and reduce inventory costs

• Oversaw a team consisting of Relationship and Operation Executives for the West Bengal and Tamil Nadu region• Utilized customer relationship management software to track and analyze customer data and identify opportunities for improvement• Implemented strategies to reduce customer churn and increase customer retention and improve renewal rate

• Lead the complete cycle of new SME shipper acquisition, contract negotiations, on-boarding and service delivery• Manage day to day fulfillment through the operations team - Placement for various contracted lanes, Process adherence and drive the quality metrics on various operational workflows• Drive the collections of outstanding revenue from customers across the region and managing the working capital cash flows effectively• Responsible and accountable for the overall targets for the specific geography - Revenue, Profitability, and Cash Flow DSO• Handle customer escalations and operational workflows collaborating with cross-functional stakeholders - Supply, Operations and Credit Control teams• Build and manage a team of high performing sales, operations and collections associates present across the assigned geography

In Distribution:➢ Meeting up with the Monthly and Yearly sales targets.➢ Expanding Channel coverage by increasing Numeric Reach at Sub- Dealer Point.➢ Evaluate Gap between Distributor & Sub - Dealer and give solution to it.➢ Marking the presence of our brand at every single billing point.➢ Training, Motivation and imparting knowledge to the sub dealers at regular interval about the brand and products.➢ Market Mapping & Competition Analysis in Home Appliance industry.In Retail Chain:➢ Managing retail business by looking after Direct dealers.➢ Driving primary as well as secondary in these counters.➢ Effectively handling team of Retail Executives by setting targets for them, motivating & thereby driving the sale through constant follow ups.➢ Setting up the proper planogram store wise with store potential.➢ Looking after proper execution of marketing & branding activities ensuring wide visibility.

• Preparation of DC Motor. For this arrangement of Field Coil Winding, Armature Fitting and Drying in Electrical regulating Oven with Temperature control.• Evaluation of stores for manufacturing of DC Motors 12 Volts, 110 Volts for Signal Semaphore Arm in Railway.• Procurement of Super Enamelled Copper Wire and Strips etc.• To keep update records for daily manufacturing of DC Signal Machine.• Testing of DC Machine, field coil and armature as per RDSO specifications.• To supervise the manufacturing of Electrical Key Transmitter as per RDSO specifications for Railways.