 Managed the full talent management cycle for 1,200 employees. Organized events, including football tournaments, women's events, and global activities. Oversaw performance management, career development, and succession plans. Conducted employee surveys and provided career coaching. Mentored an HR team of 8 employees. Streamlined talent acquisition and onboarding processes. Developed and implemented HR procedures. Supported UK offices. Acted as delegate for the Head of People Operations. Worked on training and development initiatives, conducting employee training sessions.

 Developed and implemented HR policies, procedures, and systems from scratch. Secured and managed a workforce of 50 employees. Oversaw payroll, personnel management, organizational development, talent management, and recruitment. Led the hiring process for German instructors, including creating job descriptions, posting openings, screening candidates, and conducting interviews.

• Managing the HR functions over five countries (UAE, India, Jordan and Egypt) • Conduct the whole Recruitment process and Monitor Manpower plan activities, and ensure that all recruitment of all staff is within the approved policies & procedures.• Advise on employment statutes, rules, regulations, and policies affecting team members.• Create and Develop HR Strategies, policies & procedures, Performance Management.• Manage & Resolve Complex employee’s relations issues, Coaching & counseling disciplinary investigations in support of corporate ethics and values.• Manage all internal communications channels between employees, handle employee’s problems, & supervise all employees’ activities such as sports, cultural & social activities.• Handle the implementation of performance appraisal system, analyze the appraisal results.• Support employees and managers during performance review and maintain the appraisal system• Obtain Job descriptions for (EGYPT- UAE). • Process all staffing and personnel requests to ensure that business is not interrupted and employees perform their work efficiently and effectively. • Ensure that all employees’ data is up-to-date and all HR Processes comply with Labor law.• Administer learning and development plan to all employees of Affiliated Companies to ensure that employees have the skills and knowledge to compete effectively and meet the organization's business objectives.• Develop adequate grading system for each Affiliated Companies in line with compensation, remuneration issues including promotion and benefits.• Implements and develop Job descriptions properly to all Affiliated Companies in coordination with Business Unit Managers and Supervisors.

• Administer various human resource plans and procedures for all company personnel; assists in the development and implementation of personnel policies and procedures; prepares and maintains employee handbook and policies and procedures manual. • Handle organizational development by making Job Analysis and job descriptions, Job Evaluation ,Grading system • Update system manual [Process/ Document Flow Charts/ System Forms, polices • Administer the compensation program; monitors the performance evaluation program and revises as necessary. • Responsible for Performance Management System• Participate in improving organizational culture • Handle Training need assessment , training plan and implementation • Participate and Maintain organization staff by establishing a recruiting, testing, and interviewing program• Conduct periodic pay surveys• Maintain management guidelines by preparing, updating, and recommending human resource policies and procedures.• Maintain employee benefits programs and inform employees of benefits by studying and assessing benefit needs and trends; recommending benefit programs to management• Contribute to team effort by accomplishing related results as needed.

• Managing the full end to end recruitment process• Managing several teams to fulfill the internal and external clients’ needs• Prepare recruitment plans• Offering advice to both clients and candidates on pay rates, training and career progression• Visiting clients to build and develop relationships• Setting KPIs and provide feedback to subordinates• Managing the cost of the department in effective manner and demonstrate cost savings• Ensure that vacancies filled in accordance with agreed deadlines and budgets• Represent accurate and timely reporting cost analysis of recruitment campaigns and monthly reports of recruitment performance• Understanding of employment law and how it relates to recruitment• Take part in interview process related to senior, supervisory and managerial levels• Ensure that recruitment policies, procedures and techniques support the business objectives• Review the issuance of offer letters to new hires• Supervise the good keeping of recruitment records• Recommend changes and development to processes and procedures to improve the efficiency of the department.• Continually review operational practices to ensure best practice is delivered

• Supervise & interact closely with recruitment coordinators as well as continuous follow up• Setting KPIs and provide feedback to subordinates• Ensure compliance of recruitment processes (evaluation criteria, Reports etc.) to all team• Discussing with line managers for job specifications, job duties, qualifications and skills.• Builds recruitment materials for presentations, job fairs and open days• Marketing/Advertising: to reach a broader and wider market of candidates; finding new, innovating and creative ways to make Wasla an appealing and desirable company to work for, especially for future and recent university graduates.• Receiving Hiring Request from the Client and working on it with a SL time• Filing and maintaining candidates database for future open positions• Preparing weekly and monthly reports to the recruitment manager• Design and implement recruitment plans• Work with Recruitment Supervisor to develop and implement standard processes and procedures that support a best in class recruiting function.• Determine hiring and headcount needs.• Thanks,

• Develop a pool of qualified candidates in advance of need contacting community services, colleges, employment agencies and uploading job in recruitment media and social media• Participating in employment fairs.• Perform all data entry and proper filling system to keep a qualified candidates database and CV bank for all screened CVs received to be categorized as appropriate.• Determines applicant requirements by studying job description and job specifications• Build networks to find qualified passive candidates.• Conduct phone screening and face to face interviews in a professional and presentable manner.• Attend interviews with line managers & clients for calibration purpose• Conduct orientation sessions to potential applicants to qualify them for final interviews• Assist in modifying & updating job descriptions and specifications.• Submitting daily & weekly performance reports• Perform other related duties as required.

• Handling all types of customer calls received by the call center• Solving the customer’s’ problems.• Up selling the new products and services and educate the customers how to use them.• Participate in the daily report of the calls received by the call center.

• Develop a pool of qualified candidates in advance of need contacting community services, colleges, employment agencies and uploading job in recruitment media and social media• Perform all data entry and proper filling system to keep a qualified candidates database and CV bank for all screened CVs received to be categorized as appropriate• Build networks to find qualified passive candidates• Conduct phone screening in a professional and presentable manner.• Conduct orientation sessions to potential applicants to qualify them for final interviews• Assist in modifying & updating job descriptions and specifications.• Perform other related duties as required.