Samaritan Mohite Email & Phone Number

Pune, Maharashtra, India

Serve as the primary point of contact for assigned customers and channel partners, ensuring strong, ongoing relationships.Understand customers' business objectives and align Qualys solutions to meet their security needs.Collaborate with customers to develop and implement security strategies that align with their business goals.Provide expert guidance on the deployment, configuration, and optimization of Qualys solutions.Assist customers in troubleshooting and resolving technical issues, coordinating with Qualys support teams as necessary.Offer proactive recommendations to improve security posture and address potential vulnerabilities.Conduct regular account reviews, including usage analysis, feature adoption, and overall satisfaction.Drive customer renewals by demonstrating ongoing value and ensuring that customers' evolving needs are met.Identify opportunities for upselling or cross-selling additional Qualys solutions that can enhance the customer’s security infrastructure.Act as the escalation point for critical incidents, coordinating with internal teams to ensure swift resolution.Provide regular reports to customers on the status of their security posture, including metrics on vulnerability management, compliance, and incident response.Document all customer interactions, issues, and resolutions in CRM tools to maintain a clear record of account activities.

Sangli-Miraj And Kupwad, Maharashtra, India

Established and managed a successful networking and cybersecurity service business targeting industries in Tier 2 cities.Developed business strategies to address the unique needs of the local market.Provided expert consulting services to clients on networking and cybersecurity issues, ensuring compliance with industrystandards and best practices.Assisted with and resolved complex networking and cybersecurity problems, providing customized solutions to enhance systemsecurity and efficiency.Built strong relationships with local industries, understanding their specific needs and delivering customized services to improvetheir IT infrastructure.Led multiple projects from inception to completion, ensuring timely delivery within budget while maintaining high-qualitystandards.

Remote

Developed and implemented processes to verify the legitimacy of customers, ensuring compliance with regulatory requirements and mitigating the risk of fraudulent activities.Conducted comprehensive assessments of existing SOPs, identifying areas for improvement and proposing enhancements that led to 50% decrease in the time utilised by the agents.Reviewed reports from assessments and supervised recommendations, collaborating with relevant stakeholders to address identified vulnerabilities and enhance system security.Identified and flagged non-legitimate transactions, collaborating with the information security team to formulate and executeappropriate actions to mitigate risks and ensure compliance.

Pune Area, India

Elevated to the role of NOC Supervisor at GTT Communications, leading and managing a dynamic team consisting of thirty NOC Tier 1 technicians and ten NOC Tier 2 technicians, fostering a culture of excellence and collaboration.Oversaw the daily operations of the NOC team, ensuring adherence to SLA requirements for network incidents, while focusing on enhanced customer satisfaction.Provided leadership and mentorship to the NOC team, facilitating professional development and skill enhancement initiatives.Spearheaded cross-functional collaboration between the NOC, sales, and solutions teams, facilitating effective communication.Implemented performance metrics and KPIs to measure team productivity and effectiveness, resulting in a 15% increase in operational efficiency and customer satisfaction ratings.Acted as a point of escalation for complex network issues, providing technical expertise and guidance to resolve critical incidents and minimize service disruptions

Pune, Maharashtra, India

Excelled as a NOC Tier 2 Technician at GTT Communications, demonstrating proficiency in resolving complex network issues within established SLA timeframes.Collaborated closely with the pre-sales team to provide valuable insights and technical expertise from a troubleshooting perspective, contributing to successful client engagements and solution implementations.Demonstrated proficiency in diagnosing and resolving issues related to SD-WAN technologies, Fortinet and Palo Alto Firewalls, Cisco and Juniper core routes providing effective solutions to enhance network performance and reliability for customers.Provided mentorship and training to junior technicians, enhancing team capabilities and fostering a culture of continuous learning and professional development.Developed and maintained comprehensive documentation of network configurations, troubleshooting procedures, and best practices, ensuring consistency and efficiency in operations across teams.

Pune Area, India

Receive and log incoming incident reports and service requests from end-users, customers, or automated systems.Perform initial troubleshooting of network and system issues, including basic diagnosis and resolution of common problems.Escalate incidents to Tier 2 or higher-level technicians when issues cannot be resolved at the Tier 1 level.Maintain accurate incident records, including incident details. Keep a knowledge base up-to-date for future reference.Process service requests, such as access provisioning or equipment orders.Provide excellent customer service by actively listening to end-users, empathizing with their issues, and ensuring timelyincident resolution.

Be - Bachelor Of Engineering, Computer Science

Activities and Societies: Treasurer for Department. Event Head for various college events. Actively participated and won various events.

Bachelor'S Degree, Computer Science