Samarpan Sharma Acharya Email & Phone Number

Kirkland, Wa, Us

Kirkland, Washington, United States

As a Technical Support Specialist in a school district, I provided IT support to faculty, staff, and students by troubleshooting hardware, software, and network issues. I managed the installation and maintenance of computer systems, educational software, and peripherals, while also assisting with network configurations and security protocols. I ensured minimal disruption to classroom activities by delivering prompt technical support and documenting solutions for future reference. This role strengthened my ability to efficiently resolve technical issues and maintain smooth IT operations in an educational environment.

Redmond, Washington, United States

Provided comprehensive technical support to end-users, resolving hardware, software, and network issues across multiple platforms, including Windows and Mac OS. My responsibilities included installing, configuring, and maintaining computer systems and peripherals such as printers and scanners, as well as assisting with the deployment of updates and security patches. I collaborated with IT teams to perform basic network troubleshooting, including configuring TCP/IP, DNS, and DHCP settings. Through timely issue resolution, I helped minimize downtime for both staff and students, while contributing to documentation efforts that improved the efficiency of future support activities. This experience strengthened my understanding of network fundamentals and device management in healthcare and educational settings.