Samarpreet Singh Email & Phone Number

Toronto, ON, CA

Barrie, Ontario, Canada

• Provides 24/7/365 Tier I/II support for bank’s systems and applications worldwide.
• Handling Production issues and gathering & coordinating technical resources on a call to minimize downtime.
• Monitoring bank’s offline workload and batch processing through CA ESP and investigating batch failures through SDSF, ISPF, Info Pac and Server log analysis.
• Resolving the batch failures by implementing JCL/COBOL fixes, patches and re-scheduling jobs
• Providing level 1 UNIX and Linux server support, including but not limited to running shell scripts, retrieving logs, moving data, checking and manipulating processes etc.
• Monitoring Real-time, high capacity transaction processing (IBM MQ, CICS, DB2) and daily batch transaction processing stream (COBOL, z/OS, Autosys, AS400, FTP, NDM)

Barrie, Ontario, Canada

• Administered daily technical support for computers, printing, copying, and scanning, resolving nearly 25 technical issues independently by thinking outside the box.
• Ensured seamless digital resources access for users by maintaining relational databases, over 50 e-books and e-journal subscriptions, bringing in almost 200 new digital resource users.
• Utilized the library services platform to efficiently manage 30+ library materials, check in/out 40+ books, journals, and book study rooms for over 35 students every day.
• Conducted workshops for over 45 new students to facilitate understanding of programming languages and computer science concepts.
• Responded to over 50 daily inquiries at the information desk, including answering directional and library policy questions, ensuring patrons received accurate and timely information.
• Successfully collected fines and replacement fees, maintaining accurate records and ensuring proper financial transactions with a 95% accuracy rate.

Toronto, Ontario, Canada

• Spearheaded the design, development, and testing of over 50 automated test scripts by utilizing Java, Selenium, Cucumber, Junit, Maven, and more tools, resulting in a 30% reduction in manual testing.
• Successfully analyzed/resolved complex bugs like unstable locators in scripts for ministry applications by utilizing automation tools, resulting in over 100 bugs squashed.
• Applied Agile principles and scrum methodologies for iterative development cycles and effective stakeholder communication, leading to the delivery of 15+ valuable testing features.
• Exemplified cross-functional team collaboration skills using JIRA for issue management and participated in code reviews, leading to over 100 code optimizations along with over 50 issues logged.
• Implemented version control tools like GitLab to streamline code management, resulting in a 10% increase in code collaboration and reliability.
• Performed various types of testing ex- Regression Testing, Smoke Testing, Resting, end-to-end testing, and Sanity testing, providing robust quality control for the application.

Barrie, Ontario, Canada

• Demonstrated exceptional customer service skills and received satisfaction ratings of 95% by consistently providing friendly and efficient service, resulting in increased customer loyalty.
• Proficiently managed cash registers by accurately processing transactions of up to $1000 per shift, while maintaining a high level of financial accuracy.
• Proactively greeted customers with a warm and welcoming attitude, took over 100 food and beverage orders accurately per shift, and prepared items with precision and attention to detail.
• Exceeded daily sales targets consistently through suggestive selling techniques and upselling add-ons.
• Ensured fast and efficient service by prioritizing tasks and multitasking, reducing wait times by 25%.
• Effectively answered over 30 customer queries per shift about menu items, promotions, and restaurant policies, which further enhanced customer experience and loyalty.