Client Success Manager
Current2024- Achieved a 98% client retention rate, ranking in the top 5 (Q1/Q2)- Zero client loss to full terminations (Q1/Q2)- Ranked among the top 5 CSMs for most client objectives created and successfully completed (Q1/Q2)- Team (out of six) with the highest marketing client outreach initiatives - Assisted in over a quarter-million dollars in new client purchases2023- Ranked #1 on immediate team and top 6 across all teams for revenue-generating CSMs (Q1)- Ranked among the top 3 CSMs with least number of partial terminations; invited by leadership to present best practices to greater CSM organization 2022- Surpassed revenue goals by 124%- Highest revenue-performing CSM team, generating $4.8 million- Ranked top 3 revenue-producing individuals for incoming CSM new hires