Sam has been a Change Agent instrumental in launching six start-up companies and setting up multiple Business and Functional Units. His 27+ years of experience spans Business Process Management, Information Technology, and Communication Media & Entertainment industry.He is currently Vice President and Americas Regional Head - Telecom, in Communication, Media & Entertainment industry managing strategic large portfolios and client relationships. Sam has a track record of launching high performing strategic business/functional units with diversified teams and a singular focus of driving top-line and profitability. The last 19 years have been at senior management positions heading roles such as, telcom business head, senior client partner, program management, transition and operations/service delivery domains. He also has a unique cross domain experience of managing multiple business verticals across Digital Services, Supply Chain, Analytics, Risk and Fraud Management, Finance and Accounting, Technical Support, Banking and Financial Services, Mortgage, Legal Process outsourcing and Customer Care.Sam has been a trusted advisor and consultant for multiple clients across Americas, Europe and Asia Pacific and his transformational IT and Business Process Management solutions have positively impacted profitability and improved customer experience, operational efficiency and effectiveness for his clients. Some of the key responsibilities that Sam has handled across his roles include: • Head of Americas Telecom Business managing large strategic portfolios and client relationships• Consultative Sales directly impacting clients profitability• Transformation led IT and BPM Solution Implementation• Program Management and Transition• Marketing, Branding and Advisor Relations• Delivery Leader and Client Operations Head for telecom, healthcare, and services clients managing 1500+ associates