• Actively coordinate and manage operations within the Yellow Cab Company• Direct point of contact for drivers and corporate clients• Successfully utilised my excel spreadsheet, management and organisational skills to manage the processing of weekly commission collection from the drivers and payments to driver for the account jobs• Successfully utilised my problem solving skills to resolve complex issues between the company, clients and drivers.• Written and verbal communication… Show more • Actively coordinate and manage operations within the Yellow Cab Company• Direct point of contact for drivers and corporate clients• Successfully utilised my excel spreadsheet, management and organisational skills to manage the processing of weekly commission collection from the drivers and payments to driver for the account jobs• Successfully utilised my problem solving skills to resolve complex issues between the company, clients and drivers.• Written and verbal communication on daily basis with clients and stakeholders from different backgrounds using various methods of communication: telephone, face-to-face, emails and letters.• Successfully negotiate fares between our corporate clients and self-employed drivers ensuring forecasted volumes and profits are not compromised.• Successfully lead a significant project to upgrade computer hardwares and cab booking software. I worked collaboratively with the provider of cab booking software, drivers and office staff. In addition, I used my contacts from PC World to get discounts for IT equipments that were required for upgrade, I ensured drivers and staff have no barrier to carry out their job effectively.• I was able to gain confidence and trust of manager and director to be able to assign such a significant project as I have proved my competence by demonstrating excellent leadership qualities, interpersonal, team working, communication, listening, IT, negotiating and multitasking skills. Show less

• Worked mainly in the information technology department• Assisted customers to choose the personal computer that best met their requirement• Answered efficiently to all product feature related customer queries, ensuring they fully understand the features of the products and ensuring that they are satisfied with the assistance provided• Only new joiner to have made to the store’s success stories board; achieved 166% of weekly sales versus target and stood third highest for selling… Show more • Worked mainly in the information technology department• Assisted customers to choose the personal computer that best met their requirement• Answered efficiently to all product feature related customer queries, ensuring they fully understand the features of the products and ensuring that they are satisfied with the assistance provided• Only new joiner to have made to the store’s success stories board; achieved 166% of weekly sales versus target and stood third highest for selling company products such as knowhow, care plan etc• My achievement was commended and my success story was given as an inspirational example in the 2013 annual conference.• My good performance demonstrated possession of excellent customer services, problem solving, communication, IT and team working skills Show less

Providing detailed information regarding courses and university to the students/visitors on the open day.Giving university tours to the students.solving queries of International students promptly and efficiently.