Samavia Asif Email & Phone Number

255 Consumers Road M2J 1R4

Provide assistance/support to other areas of businessManage calls and email escalationsProvide accurate customer feedback regarding products and servicesInspire the team to deliver excellent levels of individual/team performance and customer satisfactionPrepare and present performance appraisals for Customer Service/Sales RepresentativesTake part in the recruitment process to ensure staffing needs are metWork with the quality management team to drive continuous… Show more Provide assistance/support to other areas of businessManage calls and email escalationsProvide accurate customer feedback regarding products and servicesInspire the team to deliver excellent levels of individual/team performance and customer satisfactionPrepare and present performance appraisals for Customer Service/Sales RepresentativesTake part in the recruitment process to ensure staffing needs are metWork with the quality management team to drive continuous improvementEnsure training and development plans are maintained for all team membersManage Team attendance and maintain employee personal filesProvide clear leadership and direction for individuals and teamsAutonomously make decisions and drive an effective performance management cultureCreate, manage, and monitor teams' daily/weekly metrics on their SMARTWork with the management team to identify and deliver positive change and business efficienciesDeliver the allocated part of the operation within agreed budgets, service levels, and business targetsEscalate any appropriate problems to senior managementSupport the Operations Manager to highlight operational risks and areas for improvementManage day-to-day line activities, prioritize and make risk/impact assessments within existing processes and procedures towards achieving SLAsUse company methodology, team input, and own initiative to ensure attendance and retention targets are achievedManage the fair and consistent application of performance management and disciplinary measures as necessary Show less

2550 Victoria Park Ave., Suite 600, Toronto, Ontario M2J 5A9

Maintained up to date billing systemMonitored customer accounts details for nonpayments, delayed payments, and other irregularitiesInvestigated and resolved customer queriesProcessed credit card transactions for customer sales and refunds

Mississauga

Installed booth, exhibits, displays as guided by the floor plan of building or specificationsPlaced prices or descriptive signs on backdrops, merchandise, and floorCounted opening and closing inventory with the on-duty managerSampled productsAssisted customers with locating and selecting merchandiseCreated in-store displays to maximize products marketability and appealTook photographs of displays

Toronto, Canada Area

Worked directly with students to support processes and solve problems related to registration, financial aid, and payments. Provided information in response to inquiries regarding college or programsSupports Center Director in coordinating Student Orientation.Provides guidance to students to ensure that they remain compliant with financial aid regulations as they relate to the course of study.Supports students in completing all necessary forms for Graduation.

Ontario College Advanced Diploma, Marketing

The Business Administration Marketing program is a 3-year program in Centennial College. This program helped me turn into a skilled.

Ontario College Certificate Program, Pre-Business (Business/Commerce, General)

Pre-Business program is a two semester certificate program of Centennial College in this program I learned to build fundamental business.